Amazon Connect Development Expert

Job Description

Job Title: Amazon Connect Development Expert Location: Hyderabad (On-site/Hybrid as applicable) Notice : Immediate to 15 days Job Summary: We are looking for an experienced Amazon Connect Development Expert to design and implement cloud-native contact center solutions using AWS services. This role demands strong expertise in Amazon Connect, Lex, Lambda, and generative AI services like Amazon Q or Bedrock. If youre passionate about building intelligent, scalable, and secure contact center solutions, this is the perfect opportunity to leverage your skills. Key Responsibilities: Architect, develop, and deploy cloud-based contact center solutions using Amazon Connect . Integrate Amazon Lex to create intelligent IVR and conversational flows. Build and manage backend logic using AWS Lambda (Node.js, Python, etc.) for real-time processing. Enhance customer interactions by integrating Amazon Q / Bedrock for generative AI capabilities. Collaborate with cross-functional teams to gather requirements and deliver end-to-end solutions. Ensure scalability, security, and availability using AWS best practices. Monitor, troubleshoot, and optimize solutions with Amazon CloudWatch and other tools. Mandatory Skills: Amazon Connect: Deep expertise in contact flow design, routing profiles, and integrations. Amazon Lex: Hands-on experience building voice and chat bots. AWS Lambda: Proficiency in writing serverless functions ( Node.js, Python ). Amazon Q / Bedrock: Experience in integrating generative AI into customer support workflows. Strong programming skills in Node.js or Python . Good to Have Skills: Amazon DynamoDB: NoSQL data modeling and querying. Amazon S3: Data storage and management for call recordings/logs. Amazon CloudWatch: Monitoring, logging, and alert setup. AWS Secrets Manager: Secure access management. Amazon Kinesis: Real-time streaming and analytics. Amazon EventBridge: Event-driven architecture and integrations. Amazon API Gateway: API development and security. Qualifications: Bachelor’s degree in Computer Science , Engineering, or a related field (or equivalent experience). Minimum of 3 years hands-on experience with Amazon Connect and related AWS services. AWS Certifications (e.g., AWS Certified Developer, Solutions Architect) are a plus. Preferred Traits: Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Comfortable working in Agile/Scrum environments