AM Payment Services

As a candidate for the role of Monitoring Officer in the Remittances Operations team at HSBC, you will play a crucial role in ensuring the smooth functioning of processes and adherence to regulatory guidelines. Your responsibilities will include: - Monitoring the performance of external vendors and operating staff in the unit to ensure efficient operations - Standardizing processes and updating process notes regularly - Conducting regulatory reporting activities as per RBI and other regulators" requirements - Developing and implementing an effective Business Continuity Plan for the unit - Ensuring day-to-day processes are run as per defined procedure notes and policies - Contributing to performance parameters such as cost management, key process performance indicators, and customer satisfaction levels - Maintaining internal control standards and implementing audit points and compliance policies - Identifying operational risks associated with the role and taking necessary actions to mitigate them Your principal responsibilities will include: - Reviewing processes and systems to ensure business flexibility while complying with regulatory guidelines - Developing a Business Continuity Plan for remittance products and conducting regular tests - Monitoring costs and optimizing operations resources - Processing transactions as per guidelines and addressing customer complaints for process improvements - Monitoring staff performance, identifying training needs, and ensuring regulatory compliance - Complying with internal and external guidelines while processing transactions to minimize operational risks - Observing internal controls and implementing Group Compliance Policy - Managing within the regulatory framework to avoid reputational impact on the Bank Requirements for this role include: - 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Remittances Operations - FEMA knowledge, preferably FEDAI certified - People and Stakeholders Management skills - Strong Communication and decision-making ability - Thinking and Problem-solving skills - Customer-centric approach to support business growth At HSBC, we are committed to providing a workplace that values diversity, fosters professional development, and offers opportunities for growth. If selected for this role, you will be part of a team dedicated to delivering exceptional service while maintaining high standards of compliance and operational efficiency. Please note that personal data relating to your employment application will be handled in accordance with our Privacy Statement, which can be found on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India,