AM / DM - Logistics Operations

Department:

Role Overview

Assistant / Deputy Manager Logistics Operations

daily operational control, lead time optimization, stakeholder coordination, and performance tracking

manufacturing, customer service, and marketplace teams

Key Responsibilities

• Oversee daily logistics operations for domestic and international shipments including dispatch, clearance, and delivery tracking.
• Monitor and optimize each stage lead time (handover, customs clearance, transit, and delivery) to achieve maximum efficiency.
• Track and analyze shipment movement reports to ensure timely execution and identify bottlenecks.
• Coordinate with stakeholders customer service, warehousing, production, and carriers for seamless communication and problem-solving.
• Ensure on-time clearance, departure, and handover adherence, maintaining accuracy of all logistics data and exceptions.
• Conduct daily and weekly performance reviews with service providers and internal teams.
• Track shipment performance KPIs, including TAT, on-time delivery, detention/demurrage, and exception handling.
• Support root cause analysis for delayed shipments and implement corrective and preventive actions (CAPA).
• Collaborate with freight partners and 3PLs to enhance visibility, tracking systems, and performance compliance.
• Prepare and present management dashboards, cost analysis, and performance summaries to leadership.
  

Key Deliverables

• 100% daily tracking and visibility of all shipments.
• Improved on-time handover and delivery performance across all channels.
• Reduction in average lead times and exception rates.
• Proactive issue management and communication with stakeholders.
  

Skills & Competencies

• Strong understanding of logistics operations, freight management, and lead time control.
• Knowledge of domestic & international shipping, customs documentation, and clearance processes.
• Proficiency in Excel, Power BI, ERP/WMS systems for data tracking and analytics.
• Excellent communication, coordination, and analytical skills.
• Hands-on approach with a strong sense of ownership and urgency.
  

Qualifications

• Education: Bachelor's degree in Supply Chain, Logistics, or related discipline (MBA preferred).
• Experience: 58 years in logistics operations, preferably in manufacturing, e-commerce, or export/import environments.
• Experience in tracking systems, 3PL coordination, and lead-time optimization is essential.