Alarm phone Operations Engineer

Job Description

Job Description: As Alarm Phone Operations Engineer you will work to manage the cloud and on-prem infrastructure supporting the E2E Alarm phone connectivity. Identify use cases for proactive monitoring and other measures for Service stability. Work closely with Ops Manager for Service Improvement actions, such as service status reporting, and continuous development of agile and DevOps way of working. The ideal candidate will have a passion for automation and experience with Cloud technologies. Key Responsibilities • Cloud (Azure / AWS) & know how of On-prem Infrastructure Monitor and analyze cloud & On-prem resource usage patterns, identifying opportunities to optimize costs and resource allocation Maintain and fix CI/CD pipelines to streamline application deployment and updates (Gitlab / Jenkins) • Collaborate with cross-functional teams to deploy, and maintain cloud-based solutions that meet performance, security, and scalability requirements Operational Support Support the Global and Local business units in complex and often cross-technology troubleshooting, on-site and remotely Hands on technical troubleshooting, proven experience in working with tickets incident, problem, change & request enduring to meet SLA and KPIs • Provide L2 and Preliminary L3 support for cloud-related incidents and problems, resolving issues on-time to minimize downtime • Hands on working on ticketing tools (SNOW, Jira) Collaborate with the Operations Manager and other teams to resolved incidents and respond to stakeholders Education & Experience- University degree in Information technology, engineering or equivalent Minimum 3+ years of proven experience in supporting distributed solutions Experience and knowledge working in a Lean & Agile team Technical skills & Expectations Cloud certified (Azure / AWS) Knowledge of On prem & cloud infrastructure / network connectivity Know / how of different types of integrations Rest API, Mulesoft, Kafka, Python / PowerShell scripting knowledge (nice to have)