Alarm Monitoring Engineer

Alarm Monitoring Engineer

What You Will Do: Key Responsibilities

• Monitor alarms and analyze network events

  to quickly identify and troubleshoot issues across

  RAN, Core CS, Core PS, IP, and IMS nodes

  .
• Perform

  operation and maintenance activities

  including node health checks, backups, configuration changes, and fault management.

• Troubleshoot and resolve hardware and software issues

  on Ericsson baseband equipment and other telecom network elements.

• Manage and resolve network incidents

  , ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR).
• Utilize

  alarm monitoring tools

  such as CITRIX, Putty, EMS, and Netcool for effective network surveillance.

• Collaborate closely with field teams

  to handle hardware failures, node unreachable issues, and other field-related activities.
• Follow

  ITSM ticketing procedures

  : actively supervise ticket queues, document incident details, actions taken, and resolutions.

• Communicate effectively

  with internal teams and external vendors for issue escalation and resolution.
• Conduct

  routine maintenance tasks

  , including system updates and preventive checks.
• Adhere to and contribute to the improvement of

  Standard Operating Procedures (SOPs)

  .

• Proactively detect potential failures

  and engage Incident Managers or automated systems to prevent or minimize service impact.

Skills You Bring: Required Qualifications

• Qualification Required:

  Minimum B.Tech.

• Strong telecom knowledge

  across 2G, 3G, 4G, and 5G service flows and interfaces.

• Hands-on experience with Ericsson baseband hardware and configuration

  .

• Proven expertise in NOC operations

  , alarm handling, change management, fault diagnosis, and configuration management.
• Familiarity with

  network monitoring and management tools

  such as CITRIX, Putty, EMS, and Netcool.
• Solid understanding of

  networking concepts

  including TCP/IP, DNS, DHCP, VPN.
• Good knowledge of

  IP networking protocols

  : OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing.
• Understanding of

  switching technologies and protocols

  : VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• Experience with

  ITSM frameworks

  , incident management, and working within SLA environments.
• Strong

  analytical, problem-solving, and logical thinking abilities

  .
• Excellent

  communication and documentation skills

  .
• Ability and willingness to

  work in shifts

  , including nights, US shifts, and weekends.

• Proactive approach

  to identifying and resolving network incidents to maintain service continuity and customer satisfaction.