Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Troubleshoot and diagnose Level 1 issues related to products, code, and configurations.
  • Ensure timely and satisfactory resolution of technical issues.
  • Interface directly with international customers via phone support.
  • Accurately document all customer interactions in CRM systems.
  • Escalate complex or critical cases to L2 TAC with proper handoff.
  • Ensure high levels of customer satisfaction and service consistency.
  • Demonstrate deep understanding of OSI layers and associated protocols.
  • Analyze network traffic using tools like Wireshark for issue identification.
  • Possess in-depth knowledge of IP addressing, subnetting, ARP, VLANs, STP, routing protocols (RIP, OSPF), DHCP operations, and switching.
  • Apply structured troubleshooting methods using OSI model layers for effective problem-solving.

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