AIRPORT GROUND STAFF

Job Description: As a ground staff member, you will be responsible for administrative duties and communication with passengers. Your primary duties will involve welcoming passengers, providing information, assisting disabled passengers or those traveling with small children, checking in luggage, taking reservations, and selling tickets. It will be crucial for you to promptly resolve passenger queries and ensure passenger satisfaction. Your role will require outstanding interpersonal skills and the ability to deliver excellent customer service in line with the goals and vision of the airline company. You will need to multitask effectively to ensure that all passengers are comfortable, safe, and well-informed about flight schedules, aircraft delays, weather concerns, and other factors that may impact their travel experience. Key Responsibilities: - Welcome passengers and provide necessary information. - Assist disabled passengers and those traveling with small children. - Check in luggage, take reservations, and sell tickets. - Resolve passenger queries promptly. - Ensure passenger satisfaction by delivering excellent customer service. - Multitask to ensure passenger comfort, safety, and awareness of travel details. Qualifications Required: - Excellent interpersonal skills. - Ability to multitask effectively. - Strong customer service orientation. - Good communication skills. - Prior experience in a customer-facing role would be advantageous. (Note: No additional details of the company were provided in the job description.),