Ticketing Executive/Ground Staff

As an applicant for this role, you will be responsible for attending queries from customers through phone calls, in-person interactions, and emails. Your duties will include making recommendations based on customer needs and addressing their complaints effectively. You will also be required to liaise with different internal departments and airlines using web-based tools, showcasing proficiency in handling such interactions. Key Responsibilities: - Responding to customer queries and complaints through various communication channels - Providing recommendations and solutions tailored to individual customer needs - Collaborating with internal departments and airlines using web-based tools effectively Qualifications Required: - Knowledge of the Airline/Aviation/Travel industry - Familiarity with Amadeus/Galileo systems - Excellent communication and interpersonal skills In case of any additional details about the company, kindly provide them.,