Airline Ticketing Executive / Travel Consultant / Ticketing Executive

• Requirements:
• Minimum 4 years of experience in the Airline/Aviation/Travel industry.
• Strong understanding of the Travel B2B market and/or airlines.
• Proven ability to handle domestic and international group booking queries.
• Excellent communication skills (verbal & written) with proficiency in email correspondence.
• Good knowledge of MS Excel for reporting and data management.

Responsibilities:

• Be a part of FareHawker GroupDesk, responsible for handling group queries (domestic & international).
• Action group queries by coordinating with senior team members.
• Communicate with travel agents/B2C clients, understand group booking requirements, and work on matching budgets for group confirmations.
• Reply to flight and fare enquiry emails.
• Manage group ticketing, refunds, and re-bookings of tickets.
• Handle airline ticket booking requests from both internal & external customers.
• Resolve cases related to queries, requests, complaints, and appreciations.
• Coordinate with various internal departments and airlines for smooth operations.
• Offer alternative flight & fare solutions to retain customers.
• Draft professional, concise, and clear emails & letters to customers.
• Make recommendations based on customer needs and complaints.
• Maintain and update reports in Excel.
• Perform other duties assigned by management.

Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Manish Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Air Ticketing: 4 years (Preferred)

License/Certification:

• Travel & Tourism (Preferred)

Work Location: In person