Job
Description
Yubi, formerly known as CredAvenue, is leading the transformation of global debt markets by facilitating the flow of finance among borrowers, lenders, and investors. As the world's possibility platform for debt solutions, Yubi offers a comprehensive suite of products to enable seamless discovery, investment, fulfillment, and collection processes. Opportunities abound at Yubi, where individuals are empowered with the necessary tools to capitalize on them. Since its inception in 2020, Yubi has been dedicated to leveraging technology to revolutionize the global institutional debt market. The two-sided debt marketplace connects institutional and high net-worth investors with corporate borrowers, streamlining the process of accessing debt capital for corporates and offering a diverse range of debt products for investors. Yubi's platforms disrupt traditional debt ecosystems by providing new avenues for digital finance and fostering a more efficient marketplace. With platforms like Yubi Credit Marketplace, Yubi Invest, Financial Services Platform, Spocto, and Accumn, Yubi has onboarded over 17,000 enterprises and 6,200 investors and lenders, facilitating debt volumes exceeding INR 1,40,000 crore. Supported by prestigious investors such as Insight Partners, B Capital Group, and Sequoia Capital, Yubi is at the forefront of transforming the debt market globally. At Yubi, people are the driving force behind the business, with over 1000 like-minded individuals committed to reshaping the perception of debt. The company values its employees as its most valuable assets and fosters a dynamic and motivated work environment geared towards creating a meaningful impact. **Job Description: Conversational Analyst** **Role Overview:** Yubi is seeking a Conversational Analyst with 2-3 years of experience in designing and optimizing chat and voice user experiences. This role entails a deep understanding of user context, a keen eye for quality assurance, and a passion for developing impactful conversational solutions. The ideal candidate will be instrumental in problem identification, conversational flow testing, and ensuring a seamless user journey pre-deployment. As the selected candidate progresses, they will have the opportunity to explore advanced technologies such as Large Language Models (LLMs), Bhasa Infrastructure, Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) systems. **Key Responsibilities:** 1. **Context Analysis and Problem Solving:** Identify user needs, address issues in existing conversational flows, and propose enhancements for an enhanced user experience. 2. **Testing and Validation:** Conduct rigorous testing of chat and voice user experiences to ensure functionality, usability, and contextual accuracy before deployment. 3. **Collaboration with Data Scientists:** Partner with data scientists to analyze conversational data, recognize patterns, and refine conversational AI models and flows. 4. **Conversation Flow Optimization:** Analyze and improve conversational designs to deliver natural and seamless interactions across chat and voice-based systems. 5. **Data Analysis and Reporting:** Utilize analytics tools to monitor user behavior and feedback, offering actionable insights to enhance conversation designs. 6. **Learning and Development:** Build proficiency in advanced conversational AI technologies like LLMs, ASR, TTS, and the Bhasa infrastructure progressively. **Requirements:** **Key Skills and Qualifications:** - 2-3 years of experience in conversational design, chatbot/voice assistant testing, or related fields. - Strong grasp of chat and voice UX principles and best practices. - Hands-on experience in testing conversational flows and troubleshooting user interaction issues. - Analytical mindset with the ability to interpret user behavior and provide actionable insights. - Excellent communication and collaboration skills to engage effectively with data scientists and technical teams. - Knowledge or exposure to conversational AI tools and platforms such as Dialogflow, Rasa, or similar. **Nice-to-Have Skills:** - Familiarity with Large Language Models (LLMs) and their applications. - Exposure to technologies like Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). - Understanding of the Bhasa infrastructure or similar conversational AI ecosystems. - Basic programming or scripting knowledge for prototyping/testing purposes. **Benefits:** **What We Offer:** - Opportunity to work on cutting-edge conversational AI projects. - Hands-on exposure to advanced technologies like LLMs, ASR, and TTS. - Collaborative and innovative work environment. - Professional development and upskilling opportunities. - Competitive salary and benefits. If you are passionate about crafting intuitive conversational experiences and eager to grow with a company that prioritizes innovation and data-driven design, we invite you to join us at Yubi.,
