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Job Summary:
As part of the Product Enablement Team, the AI Analyst is responsible for tasks to optimize processes and tools to support overall release management and tooling to support product management. This role involves collaborating across teams to manage product experience tools and deliver key metrics for roadmap planning following an AI first focus.
The AI Analyst will work closely across the R&D team and other departments, such as customer success, professional services, and field enablement teams to execute a structured product enablement methodology. By ensuring seamless coordination, the AI Analyst will contribute to successful product adoption, improved operational efficiency, and enhanced user experience.
Responsibilities:
Work closely with Product Enablement Project Management to facilitate and drive a consistent enablement experience, ensuring successful projects and training.
As part of the Product Enablement team, deliver tasks in the following three areas.
Software Release Management
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Partner with development, testing, and operations teams to streamline software releases.
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Utilizing AI processes to document release plans, schedules, and scope to ensure transparency and alignment, minimizing manual tasks.
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Monitor release progress, identify issues, and communicate updates to stakeholders.
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Ensure release readiness by validating business requirements that are met before deployment.
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Facilitate post-release enablement evaluations to identify process improvements to optimize future releases.
User Experience & Third-Party Tools
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Manage third-party tools that enhance product experience and team efficiency.
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Monitor third-party tool adoption and effectiveness, ensuring alignment with business objectives in collaboration with product leaders.
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Develop frameworks and standard operating procedures (SOPs) for tooling in collaboration with the Product Enablement team.
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Provide training and support to internal teams on third-party tooling capabilities
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Monitor third-party tool AI functionality expansion to recommend application to OpenGov
Data Analysis
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Continuously gather and analyze business requirements from stakeholders to improve product processes.
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Develop dashboards and reports to measure product adoption, process efficiency, and tooling performance.
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Act as the technical point of contact for product experience tooling, providing guidance and troubleshooting support.
Requirements and Preferred Experience:
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Bachelors degree in Business Administration, Finance, Information Technology, or a related field
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3+ years of experience supporting software release management
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Experience incorporating AI agents to improve processes and tracking the results
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Experience in implementing or managing third-party tools, preferred
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Knowledge and experience in documenting and assessing process flows
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Knowledge and experience in analyzing and reporting data
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Strong data management skills
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Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
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Ability to adapt to a rapidly changing product and respond strategically to customer needs, preferred.
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Excellent interpersonal skills, including verbal and written communication skills, teamwork, with a solutioning mentality
Why OpenGov
A Mission That Matters.
Opportunity to Innovate
A Team of Passionate, Driven People
A Place to Make Your Mark
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
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Comprehensive healthcare options for individuals and families
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Flexible vacation policy and paid company holidays
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401(k) with company match (USA only)
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Paid parental leave, wellness stipends, and HSA contributions
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Professional development and growth opportunities
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A collaborative office environment with weekly catered lunches
