After Sales Service - Operations Specialist (Tamil / Telugu)

About Peore:

At Peore, our mission is simple: to empower everyone with access to the healthiest, purest drinking water possible. We understand that water quality varies across households, so we offer a range of innovative solutions tailored to your specific needs. Gone are the days of one-size-fits-all approaches and gimmicky solutions.

Founded by an IIT Delhi alum, Peore is a bootstrapped, profitable company leading the charge in cutting-edge water purification technology. We've earned the trust and loyalty of over 10,000+ happy customers who love our products, powered by advancements like nano-filtration and our proprietary Tru-UV technology.

We believe in not just selling products but in creating lasting relationships with our customers through exceptional after-sales service. We're on a mission to ensure every drop counts towards a healthier future.

Join us on our journey to a healthier future, one drop at a time.

Key Responsibilities:

• Develop and manage Peore’s extensive Service Centre network throughout India, ensuring our customers receive unparalleled after-sales service.
• Actively add new service partners to our network and manage these relationships daily to fortify our service capabilities.
• Take full ownership of the service lifecycle, from ticket creation to resolution, for all customer service requests.
• Cultivate and maintain enduring relationships with all vendors, supporting their growth and ensuring mutual success.
• Collaborate closely with internal teams to enhance service quality and efficiency, leveraging technology and product innovation.
• Consistently achieve a Net Promoter Score (NPS) of 90% or above.
• Maintain a 90th percentile closure Turnaround Time (TAT) of under 30 hours for service requests.

Desired Skills & Experience:

• A minimum of 1 year of experience in operations, preferably in a customer-centric environment.
• A customer-first approach with a knack for understanding and fulfilling customer needs.
• Exceptional communication skills in both Hindi and English. Knowledge of Telugu or Tamil is a plus but not mandatory.
• Educational Qualification: BE/ B.Tech/ Diploma/ Graduate from a reputed institution.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Strong problem-solving skills and the ability to think creatively to improve service processes.

Why Join Us?

• Be part of a forward-thinking team that values innovation and quality service.
• Opportunity to contribute significantly to building and managing a vital aspect of the business.
• Work in an environment that offers considerable growth, learning opportunities, and a chance to make a real impact on customer satisfaction and loyalty.
• Engage with a diverse team and develop your skills in operations and customer relationship management.