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V2soft
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After Sales Customer Quality

After Sales Customer Quality

V2soft

9 - 13 years

4 - 8 Lacs

pune

Posted:6 days ago| Platform:

Apply

Skills Required

qa after sales customer quality root cause analysis 8d analysis 7qc ms excel power point presentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi all ,

Currently we are hiring for Product based company position regarding After Sales customer Quality .

Job Description :

Customer

AFTERSALES Customer Quality team

Input

Dealership & Aftersales services

Dealerships DID (Dealer Issue Detection) received through system

Dealerships WC (Warranty Claim) received through system

Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system

Key Tasks

All India

Build excellent working relationship with all major stakeholders.

Respect work standards and contribute to continual improvement of Product quality

Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.

Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.

In depth investigation of safety issue, with speed and according to the rules.

Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis

Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market

Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.

Conduct weekly regular rituals with key stakeholders / regions on common topics.

Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.

Tools used

MS Excel

Power point

Outlook

7QC tools

8D

Root cause analysis techniques

Output

Failure data analysis

Improving the Product Quality by controlling 3MIS & 12MIS failure trend.

Those who are interested can reach out to below email address

mkumar@v2soft.com

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V2soft

Information Technology and Services

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Personal Settings

After Sales Customer Quality

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Customer

AFTERSALES Customer Quality team

Input

Dealership & Aftersales services

Dealerships DID (Dealer Issue Detection) received through system

Dealerships WC (Warranty Claim) received through system

Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system

Key Tasks

All India

Build excellent working relationship with all major stakeholders.

Respect work standards and contribute to continual improvement of Product quality

Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.

Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.

In depth investigation of safety issue, with speed and according to the rules.

Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis

Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market

Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.

Conduct weekly regular rituals with key stakeholders / regions on common topics.

Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.

Tools used

MS Excel

Power point

Outlook

7QC tools

8D

Root cause analysis techniques

Output

Failure data analysis

Improving the Product Quality by controlling 3MIS & 12MIS failure trend.

Those who are interested can reach out to below email address

mkumar@v2soft.com

More Jobs at V2soft