Advisor - Insurance Voice Process

Company Description

Transcom India specializes in managing customer experience support and contact center services for global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. We offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At Transcom India, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!

Role Description

This is a full-time on-site role for an Advisor in the Insurance Voice Process at our Pune location. The Advisor will be responsible for handling customer queries related to insurance policies, providing timely and accurate information, and ensuring customer satisfaction. Daily tasks include managing inbound and outbound calls, providing assistance with claim processing, and maintaining detailed records of customer interactions. The Advisor will need to uphold a high standard of customer service and remain updated on insurance products and services.

Qualifications

• Experience in Insurance and Finance
• Consulting and Customer Service skills
• Excellent Communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in relevant computer applications
• Bachelor's degree or equivalent in a related field is a plus