Adoption Product Manager - Commerce Cloud

Salesforce is building deep vertical CRM products - disrupting each industry one by one. And just as we invest in building great products, we also invest in ensuring these products are easy to adopt. This role in the Product organization supports the adoption of Salesforce Commerce Cloud for various industries (Consumer Goods, Communications, and Media Clouds), Domains (Field Service and Scheduler), and Customer C360 Apps (Sales, Service, and Commerce Clouds). As part of the Product Management team for Commerce Cloud, you will support the development of a multi-release roadmap for successful adoption of this product. This includes strategies on how to instrument the product to measure adoption and set targets to define success, incorporate new features into Trial Orgs and Sales Demo Orgs to showcase the latest capabilities, improve ease of implementation through investments in documentation, enablement, and automated setup, and accelerate efforts of the ecosystem of implementation partners, sales engineers, support agents, and other customer-facing teams to help customers get the most value from their Industries product. Although this is an individual contributor role, you will need to bring a Chief Adoption Officer mindset as you work closely with product leaders and report progress monthly to the SVP or General Manager for your cloud. Your strategies will be informed by firsthand and data-driven sources, regularly meeting with customer-facing and partner-facing teams, experiencing firsthand the level of effort required to configure new features, and having support from adoption data analysts and dashboards. Key Qualifications: - Skilled communicator with experience presenting to and collaborating with senior stakeholders - Outspoken and passionate, advocating for recommended strategies and voicing difficult truths - Hands-on experience configuring Salesforce features and understanding Product Management - Passionate about ensuring customer value and driving rapid adoption for cloud-based products Experience Required: - 10+ years influencing and advising senior leaders - 5+ years of Salesforce implementation consulting or equivalent experience - 5+ years experience in outbound/inbound product management or sales engineering - Exemplary verbal and written communication skills - Ability to work with ambiguity and flexibility to solve adoption challenges.,