Adobe Campaign

Job Description

Responsibilities Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organizations Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): Work with Clients to assess requirements Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows Configure the Adobe Campaign solution to customer requirement including Campaigns set-ups, building web pages using Scripting. Proactive problem diagnosis, troubleshooting and resolution Create Implementation plans for new and existing clients Creation of accurate estimates and quotations for Adobe Campaign Consulting services Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution Ownership of the technology solution from estimation and design through to delivery, acceptance and operation Knowledge transfer/Training to customers on solution implemented Product Upgrades and Configuration activities Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which do have dedicated Project Managers Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally Work closely with the Quality Assurance team to ensure professional delivery of technical implementations Required Skills 2 years of SQL development experience including ETL implementations 2+ years of scripting/programming experience (JavaScript preferred) 5+ years of enterprise software implementation/development experience 4+ years implementing Adobe Campaign for clients Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients Have setup ETL workflows with initial data loads and corresponding schemas and forms Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it Have created complex scheduled multi touch campaigns Have created complex deliveries with more than 5 personalization fields Good communication skills to ensure effective customer interactions, communications, and documentation Experience with migration from Campaign V7 to V8 Able to work independently with minimal supervision Ability to work under pressure, think quickly, delivering to tight deadlines Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically an 8-hour day between 0800IST to 1200EST depending on client location Good presentation and customer facing skills