Admissions Manager - UK higher education admissions

As the Admissions Team Manager for the India-based operation, you will be responsible for overseeing the smooth and efficient running of operations for India-based staff. Your key responsibilities will include: - Overseeing the day-to-day operations and performance of the India-based admissions team, ensuring timely delivery and adherence to quality standards. - Analyzing recurring challenges and quality issues, identifying root causes, and implementing strategic solutions to improve efficiency and performance. - Building and maintaining strong relationships with UK-based Admissions Managers, Heads of Admissions, and other stakeholders to resolve operational challenges. - Producing regular performance reports to highlight progress, challenges, and development areas. - Leading, coaching, and developing the admissions team through performance management, skills gap analysis, and training initiatives. - Managing HR functions for direct reports, including recruitment, onboarding, appraisals, and professional development. - Ensuring an excellent applicant experience is delivered at all touchpoints. - Collaborating with leadership to manage leave schedules while meeting operational SLAs. - Identifying and addressing operational issues, providing both immediate and long-term solutions. - Contributing to continuous improvement and process enhancement initiatives. Qualifications required for this role include: - Experience in UK higher education admissions or in services supporting UK HEIs, with strong knowledge of admissions processes and frameworks (highly desirable). - Proven ability to supervise, coach, and develop teams, focusing on performance, quality, and delivery. - Excellent command of written and spoken English for effective collaboration and staff development. - Strong organizational and time management skills with the ability to handle multiple priorities. - Understanding of qualifications comparability/equivalencies (UK and/or international). - Experience in customer service roles using databases/CRMs within policy or regulatory frameworks. - Knowledge of UKVI student visa requirements and compliance (desirable). - High emotional intelligence with the ability to inspire teams and work with diverse cultural backgrounds. - Proficiency in data analysis and reporting to identify trends and drive improvements. - Proactive, solutions-focused, and committed to continuous improvement.,