Admission Officer

Job Title: Admission Executive

Role Overview:
The Admission Executive is responsible for handling the end-to-end student admission process, ensuring a smooth and supportive experience for prospective students and parents. This role involves both telesales and face-to-face interactions, requiring strong communication, counselling ability, and a customer-first mindset.

Key Responsibilities

1. Inquiry Handling & Telecalling

• Manage inbound and outbound calls to prospective students and parents.
• Follow up with leads from campaigns, social media, referrals, and walk-ins.
• Ensure consistent communication to achieve admission conversion targets.

2. Walk-in Support

• Welcome and engage walk-in visitors with a warm and professional manner.
• Understand their requirements, clarify questions, and guide them through the admission journey.

3. Program Familiarity

• Develop an in-depth understanding of all courses, faculty strengths, hostel/transport facilities, and academic processes.
• Present program highlights clearly and confidently to prospective students and parents.

4. Documentation & Database Management

• Maintain accurate and updated enquiry and admission records in CRM or student management software.
• Ensure proper documentation of admissions and timely submission of required forms and files.

5. Counseling & Conversion

• Assess student interests and guide them in selecting suitable courses.
• Use persuasive communication techniques to convert enquiries into confirmed admissions.

6. Fee & Payment Handling

• Explain fee structures, scholarship criteria, offers, and payment plans transparently.
• Process fee payments, generate receipts, and update financial records accurately.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Education, or any relevant field.
• Prior experience in admissions, telesales, front office, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to build rapport and handle concerns with patience and clarity.
• Good organization and time-management skills.
• Proficiency in MS Office; experience with CRM systems is an added advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month