Admission Officer

Role Summary

We are seeking a highly motivated and customer-focused Admission Officer to oversee the end-to-end student intake process. This key position serves as the primary point of contact for prospective students and their families, ensuring a seamless, positive, and professional experience from initial inquiry through successful enrolment. The ideal candidate will possess strong organizational skills and excellent communication abilities.

Key Responsibilities

Prospective Student Engagement:
Act as the first point of contact for all inquiries via phone, email, and in person. Provide clear, accurate, and timely information regarding academic programs, eligibility criteria, and the admissions process.

Application Management:
Process, verify, and track application forms and supporting documents. Ensure all records are complete, accurate, and systematically maintained for timely processing.

Enrolment Support:
Provide personalized guidance to applicants throughout the admissions and enrolment phases. Address queries and resolve issues to ensure a smooth onboarding experience.

Outreach & Event Coordination:
Plan, organize, and participate in institutional events such as open houses, information sessions, orientation programs, and external education fairs. Represent the institution professionally across all promotional activities.

Data Integrity & Analysis:
Maintain accurate applicant information within the CRM system. Generate and analyze reports to monitor admissions performance and identify enrolment trends.

Regulatory Compliance:
Ensure all admissions activities comply with institutional policies and applicable educational regulations.

Cross-Functional Collaboration:
Collaborate with the marketing team on outreach initiatives and coordinate with academic faculty to support the needs of prospective and incoming students.

Continuous Improvement:
Gather feedback from applicants and newly enrolled students to recommend and implement enhancements to the admissions and onboarding process.

Qualifications & Competencies

Education:
Bachelor’s degree in any discipline (Commerce background is an added advantage).

Experience:
Experience in student admissions or customer service roles is preferred. Freshers who meet the skill criteria are encouraged to apply.

Essential Skills

• Excellent verbal and written communication skills in English (fluency in Malayalam is highly desirable).
• Strong interpersonal, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office and familiarity with CRM platforms.
• Ability to multitask, prioritize effectively, and perform well in a dynamic, fast-paced environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person