Admission Counsellor

Role Overview:

The Admission Counsellor will be the first point of contact for prospective students and parents. The role involves guiding them through the admission process, addressing queries, and ensuring smooth conversion of inquiries into admissions, while maintaining a professional and welcoming environment.

Key Responsibilities:

1. Counselling & Guidance

• Interact with prospective parents and students through phone, email, walk-ins, and school visits.
  
• Provide detailed information about the school, curriculum, facilities, fee structure, and admission process.
  
• Address queries and concerns promptly with empathy and clarity.
  

2. Admissions Process

• Manage end-to-end admission process including inquiry handling, application forms, documentation, and fee collection.
  
• Coordinate and schedule campus tours, meetings with faculty, and entrance assessments (if applicable).
  
• Follow up with prospective parents to ensure maximum conversions.
  

3. Database Management

• Maintain inquiry and admission records in the school ERP/CRM system.
  
• Generate daily, weekly, and monthly reports on admissions status and targets.
  

4. Marketing & Outreach

• Assist in organizing admission events, orientations, open houses, and school fairs.
  
• Collaborate with the marketing team to support campaigns, social media, and promotional activities.
  

5. Communication

• Ensure effective communication with parents from first inquiry till post-admission onboarding.
  
• Provide guidance regarding fee payment deadlines, uniform/books purchase, and orientation programs.
  

Skills & Competencies:

• Excellent communication and interpersonal skills.
  
• Strong convincing and relationship-building ability.
  
• Fluency in English (knowledge of local language preferred).
  
• Proficiency in MS Office and ERP/CRM software.
  
• Ability to handle pressure and meet admission targets.
  
• Pleasant personality with a student- and parent-friendly approach.