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Administrator L3

Administrator L3

Wipro

3 - 5 years

4 - 8 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

network engineer switching configuring performance monitoring issue resolution client servicing root cause analysis ims customer support security protocols handle escalations design troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Role SDWAN / Network Engineer L2
Band B2 ExpOver all 7+ Yrs / Relavent 5+ -- L2/ L2+ / Basic L3 Expert Rate110K to 120K/ MShift Rotational + 5 Day WFOLocation Pune/ Hyd Only Interview 2 Rounds (Tech + Communication)***Strong Communication***Please ensure the candidate demonstrates expertise in the skills listed below and reflects them in the resumeJD:Primary Role
Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments. Responsibilities
Issue Resolution

Troubleshoot hard-down scenarios , routing/switching issues.

Handle L2/L3 escalations for SD-WAN and LAN devices.

Performance Monitoring

Monitor network health using VCO , Meraki Dashboard , and Aruba Central .

Identify and resolve performance bottlenecks .

Configuration Audits

Validate deployed configurations against design.

Recommend and implement corrective actions .

Customer Support

Act as a technical point of contact for post-deployment issues.

Provide RCA and resolution plans for recurring issues.

Protocol Expertise

Strong understanding of

QoS, DHCP, NTP, SNMP, SSH, IPSec

Routing protocols OSPF, EIGRP, BGP

Inter-company routing and packet flow analysis

Experience Requirements

5??7 years of L2 experience with deep troubleshooting .

Experience with

VCO VeloCloud Orchestrator

Network control, management, and security protocols (as listed above)

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory
Skills:

Network Implementation .
Experience3-5 Years .

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Administrator L3