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Administrator - L3

Administrator - L3

Wipro

3 - 5 years

4 - 8 Lacs

hyderabad

Posted:21 hours ago| Platform:

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Skills Required

servicenow app development scripting configuring ui solutioning technical skills root cause analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow Developer

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

Platform mandatory for all modules (Scripting and integration)

Developer, Lead, Architect

HRSD-

HR Case and Knowledge Management
Employee Document Management
Lifecycle Events
Employee Service Center
HR Integrations (e.g., Workday, SAP)
HR Workflows and Approvals

CSM

Case Management
Account and Contact Management
Customer Service Portal
Playbooks for CSM
CSM Workflows
Entitlements and SLAs
Advanced Work Assignment (AWA)
CSM Configurable Workspace
CSM Agent Workspace

ITOM

Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Management
CMDB Integration
Certificate Management
Tag Governance
Health Log Analytics

Service Portal (Portal)

Widget Development
Custom Widgets
AngularJS in ServiceNow
ServiceNow Catalog UI Policies
ServiceNow Catalog Client Scripts
ServiceNow Portal Themes
ServiceNow Portal Branding
ServiceNow Portal Pages and Menus

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: Servicenow Custom App Development .

Experience: 3-5 Years .

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Administrator - L3