Administrator - L3

Role Purpose

Vmware

• More than 5 years of relevant Experience in the required areas (virtualization/server OS)
• Required:
  • Expert knowledge of maintenance & troubleshooting of physical or virtual servers
  • Expert knowledge of Microsoft Hyper-V and VMWare
  • Hands on experience on PowerShell Scripting
  • Administration of MS Windows Servers
  • Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7
  • Troubleshooting ESXi issues related to storage, network and performance.
  • Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.

• Desired:

• • Experience in HPE ProLiant DL systems, Synergy Blades
  • Firmware and Server Patch management
  • Knowledge of Networking
  • Knowledge of SQL
  • SCCM/Chef knowledge
  • Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)
  • Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
  • Work experience in an international environment. Software Industry experience strongly preferred.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner