Administrator II - System & Applications Administration

• Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.

• Execute routine maintenance tasks and system housekeeping activities

• Work assigned support tickets through Service Now to resolution within defined SLO timeframes

• Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary

• Maintain detailed ticket documentation and resolution records, provide root cause analysis for recurring issues

• Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration

• Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba

• Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities

• Participate in regular status meetings and project reviews

• Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status

• Maintain comprehensive system documentation and configuration records

• Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains

EDUCATIONAL QUALIFICATIONS:

Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:

2+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP