Administrator Cum Telecaller

Job Description

Job Description 🔹 Telecalling : Make outbound calls to potential customers or existing clients to promote products and services. Handle incoming customer queries with clarity, patience, and professionalism. Maintain detailed and accurate records of calls, responses, and follow-ups. Regularly follow up with leads to ensure successful conversion and customer satisfaction. Clearly explain product features, pricing, and benefits to generate interest. Address basic concerns or objections and escalate complex issues to the appropriate team. 🔹 Administrative : Organize and manage office documentation, paperwork, and client files. Provide day-to-day support to office operations and ensure smooth coordination between departments. Assist in preparing meeting schedules, agendas, and maintaining meeting calendars. Maintain up-to-date databases, spreadsheets, and filing systems both physically and digitally. Help in managing front desk responsibilities, answering calls, and greeting visitors if required. Coordinate with other team members to ensure deadlines and service standards are met. Skills Required: Excellent verbal communication skills in Malayalam language. Strong listening ability and clarity in speech to build trust and rapport over the phone. Basic computer proficiency, especially in MS Office, email, and data entry. Good typing speed and ability to handle multiple digital tools. Positive attitude with a friendly and professional approach to communication. Strong interpersonal skills and the ability to work well in a team environment. Good organizational and multitasking skills with attention to detail. Ability to remain calm and focused under pressure or while handling objections