Admin & Back Office Executive

About Delhi Chai Café:

Delhi Chai Café, with over 40 operational outlets across India, is a fast-growing tea café franchise chain celebrated for its diverse range of chai blends, cozy nukkad-style ambience, and pocket friendly snacks like pasta, wraps, and burgers. Spanning across pan-India locations, it beautifully blends the essence of traditional Indian tea culture with a contemporary café experience. The brand offers tailor-made franchise models with low investment high, ROI and end-to-end setup support—especially encouraging and empowering women entrepreneurs. Now expanding to Kolkata, we welcome you to be a part of our vibrant and rapidly growing journey!

We are looking for a proactive and detail-oriented Admin and Back Office Executive to support our daily operations and ensure seamless coordination across departments.

Key Responsibilities:

Administrative and Coordination Support:

• Handle client communication regarding work progress, site visits, and status updates.
• Share minutes of meetings with clients and the sales team in a timely and professional manner.
• Maintain records of internal approvals, staff attendance, and leave tracking.
• Coordinate office supplies, inventory control, and vendor management.
• Manage day-to-day office administration, including filing, scanning, printing, and documentation.

Back Office Operations:

• Make and receive sales-related calls when required, especially during high-volume periods.
• Prepare and maintain office expense sheet on a daily basis.
• Maintain and update employee databases, proper documentation, and other HR-related paperwork.
• Support HR and accounts team with data entry, salary sheet updates, and reimbursement tracking.
• Schedule interviews for internal office hiring and client-side café requirements.

Coordination & Communication:

• Serve as a key liaison between the head office, branch teams, and franchise outlets.
• Follow up with vendors, suppliers, and internal departments for timely quotations, deliveries, and task closures.
• Ensure smooth coordination with the sales, accounts, HR, and operations team.

Required Skills and Qualifications:

• Graduate in any discipline.
• Minimum 2 years of experience in administrative or back-office roles.
• Preference will be given to candidates with a tele-sales or calling background, or a strong interest in client-facing communication.
• Fluent in English and Hindi (spoken and written).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal, organizational, and time management skills.
• Ability to handle multiple priorities with accuracy and attention to detail.
• High level of discretion and confidentiality in handling sensitive information.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person