Accounts Receivable Specialist

Location :- Gurgaon/Ahmedabad/Hyderabad

Shifts :- 2PM to 11PM

Work Mode :- Hybrid:

Primary Responsibilities of a Accounts Receivable Specialist

• Proactively engage with clients through calls and emails to follow up on overdue invoices, ensuring timely payments.
• Implement and uphold policies and procedures related to payment, cancellation, and the suspension/termination of customer services.
• Take full ownership of customer disputes, guiding them through to resolution effectively.
• Ensure compliance with internal controls and established processes in all activities undertaken.
• Conduct reconciliations of Sales Ledger accounts as necessary to maintain accurate financial records.
• Provide prompt and comprehensive responses to both customer and internal inquiries.
• Escalate debt-related issues to the account manager and line manager as needed.
• Collaborate closely with order management, customer service, cash applications, and sales management teams to resolve customer queries and disputes in a timely manner.
• Deliver general customer service support regarding refunds, payment forms, discrepancies, tax forms/procedures, payment histories, and statements of account.
• Document and report customer status through account reviews, notes, and meetings with various business stakeholders.
• Assist in maintaining accurate customer contact information to ensure effective communication.
• Perform other related tasks as required to support the team.
• Contribute to mutual support and knowledge sharing within the global Credit and Collections team.

Required Skills:

• A minimum of 2 years of experience in a B2B collections environment.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving abilities with a commitment to providing excellent customer service.
• High attention to detail and a goal-oriented mindset.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively.
• Proficiency in MS Office, particularly Excel, is advantageous.
• Familiarity with SAP, Salesforce, or HighRadius in an Accounts Receivable environment is a valuable asset.