Accounts Payable Team Lead

Role & responsibilities

• Must possess excellent knowledge in P2P and payment process.
• Responsible for service delivery End-to-End process, Transition and reverse transition with responsibility to manage larger team track and monitor day-to-day activities as per the plan.
• Prepare for & participate in Client interactions via conference calls, mails, meetings, etc. and ensure effective & data representation.
• Should have transition experience either through remote or onsite.
• Lead, mentor, and supervise a team of accounts payable associates, ensuring adherence to established policies and procedures.
• Training new hires in different tools, products & processes as per the training schedule and certify their eligibility to hit the production floor.
• Proactively review teams performance to exceed client KPIs
• Provide guidance, training, and performance management to ensure continuous improvement in team capabilities and performance.
• Tracking the performance of new hires in their nesting period and giving feedback accordingly.
• Conducting refresher-training sessions for the Support Executives if they cannot achieve the targets.
• Auditing the calls & emails, providing timely feedback to the Agents.
• Responsible for effective people management and appraisals

Preferred candidate profile

• 8 to 10 years of experience in the financial industry / BPO industry, with experience in P2P Process.
• Should have minimum 4 years of team handling experience and transition experience.
• Knowledge of Accounting Principles and guidelines.
• Track and monitor Service delivery activities as per the plan
• In-depth knowledge of SAP.
• Excellent communication and leadership skills.
• Organizational and time management skills
• Decision-making skills
• Multi-tasking & Ability to work independently with minimum support
• Having proven experience of working in a fast-moving environment where ability to deliver is paramount.
• Experience of liaising with clients and key stakeholders.
• To act as a first point of escalation for the onshore/offshore team and ensure timely response to emails and escalations.
• Take ownership for improvement projects to improve service delivery.

Strong knowledge of MS Office tools