Accounts Payable Analyst

Role Overview: As a member of the leading global investment management firm, AB, you will be responsible for handling customer calls, training, and delivering high performance and quality within the given process. Your main focus will be on achieving productivity and quality targets consistently while managing work volumes effectively. You will need to demonstrate strong theoretical and practical knowledge in technical support and ensure adherence to company policies. Additionally, you will be expected to develop good relationships with team members and uphold organizational values and compliance parameters. Key Responsibilities: - Process customer calls, provide training, and maintain performance and quality standards - Achieve productivity and quality targets consistently - Demonstrate strong knowledge in technical support and manage work volumes within agreed authority levels - Proactively manage work volumes and maintain accuracy - Develop positive relationships with team members - Adhere to organizational values and compliance parameters Qualifications Required: - Proficient in workflow management - Excellent communication skills with the ability to communicate clearly and concisely - Experience in training and process notes updating - Strong attention to detail and accuracy - Skilled in client communication and handling process escalations - Ability to multi-task, prioritize work, and work effectively as part of a team - Basic numerical and analytical skills - Familiarity with MS Office applications, especially Word and Excel - Capability to perform tasks on multiple computer applications (Note: No additional details of the company were mentioned in the provided job description),