Account Services Associate Senior

You will be working as a Specialist in the Retirement BPaaS team at FIS, where you will be responsible for handling high-complexity research, reporting, and special processing of retirement plan activities. Your role will involve collaborating with a group of less tenured plan administration staff on recordkeeping activities as assigned. **Role Overview:** As a Specialist in the Retirement BPaaS team at FIS, your primary responsibility will be to handle high-complexity research, reporting, and special processing of retirement plan activities. Additionally, you will work closely with less tenured plan administration staff on recordkeeping activities. **Key Responsibilities:** - Support meeting Service Level Agreements for TAT, utilization, productivity & quality. - Maintain and analyze Management Information associated with all SLAs and circulate reports/dashboards as required. - Suggest and schedule shift rotation and leaves to meet capacity per shift effectively. - Ensure compliance with external and internal audit and confidentiality/regulatory requirements. - Review, research, and provide feedback on processing discrepancies/errors to prevent recurrence. - Participate in knowledge transition and process improvement activities. - Process certain tasks that require a higher level of experience and detail orientation. - Communicate and follow-up with clients via email. **Qualifications Required:** - 5-8 years of industry experience primarily in the US Retirement Domain. - Hands-on experience working in FIS OMNI & EXPAG application. - Strong understanding of concepts and terminology of the financial services industry, especially in Retirement (DB & DC). - Prior experience in leading a team of approximately 5 - 10 FTE. - Hands-on experience in handling Metrics, Volumes, and other SLAs. - Proficiency in MS Office applications (Word, Excel, PowerPoint, Teams, etc.). - Willingness to work in shifts. In addition, you should have a can-do attitude, the ability to work in a team environment, adapt to change, and possess moderate understanding of the OMNI and EXP AG applications. Previous experience in processing and familiarity with FIS OMNI applications would be advantageous. At FIS, you will have the opportunity to work in a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. You will receive a competitive salary and benefits, along with various career development tools, resources, and opportunities. FIS, as the world's largest global provider dedicated to financial technology solutions, is committed to protecting the privacy and security of all personal information processed to provide services to clients.,