Account Manager

Role Overview: You will be joining Zoconut as a Customer Support Specialist with the mission to help customers succeed on the platform. Your primary responsibility will be to proactively address and resolve any issues customers may face, ensuring a positive customer experience. As the first point of contact, you will play a crucial role in managing customer relationships and satisfaction. Becoming an expert in Zoconut software, you will handle various types of customer issues, from technical to training-related, across different support channels. Key Responsibilities: - Achieve Key Performance Indicators (KPIs) such as Customer Satisfaction (CSAT), Response Time, and Ticket Closure. - Manage bug-related issues by rechecking, documenting, reporting, and providing timely updates and resolutions to customers. - Handle Feature Requests by collecting, documenting, obtaining approval, managing timelines, and keeping customers informed throughout the process. - Assist customers with retraining and educate them on new features as needed. - Collaborate with support teams to ensure high-quality customer support. - Contribute to the development of the Help Center by creating help articles and videos for customer troubleshooting. - Identify insights and pain points from customer interactions to contribute valuable feedback for product roadmap enhancement. Qualifications Required: - Minimum 1 year of B2B software customer support experience. - Proficiency in written and verbal business communication. - Ability to quickly grasp product knowledge, market understanding, and solution selling methodology. About Zoconut: Zoconut is dedicated to democratizing quality healthcare by empowering wellness professionals to expand their online reach efficiently and enhance customer experience. The company envisions building a capital-efficient, profitable business to achieve this mission while prioritizing employee wellness and customer success. If you are a motivated individual with a passion for customer service and a desire to work in a dynamic startup environment, Zoconut offers an exciting opportunity for you to make a meaningful impact in the wellness industry.,