Account Manager / Sr Account Manager

Account Manager / Senior Account Manager

About PlanB & the role

PlanB is an independent award-winning creative agency that partners with ambitious brands to solve business problems with sharp strategy and brave ideas.

As an Account Manager, you will own key client relationships, understand their business deeply, and work with internal teams to deliver effective, integrated campaigns on time, on brief, and on budget.

You focus on solutions, not complaints, and you are the person clients and teams turn to when things get messy because you stay calm, think clearly, and move everyone towards action.

What you will do

• Act as the primary point of contact for assigned clients and build strong, trusted relationships with senior stakeholders.
• Take clear briefs from clients, translate them into sharp internal briefs, and ensure creative and strategy teams are aligned.
• Plan, coordinate, and manage end-to-end delivery of campaigns (ATL, BTL, digital, content, films, activations, etc.) across multiple brands.
• Proactively identify issues early and drive solution options instead of escalating problems without recommendations.
• Facilitate honest, respectful conversations between clients and internal teams, even under pressure or when there is conflict.
• Build long-term, trust-based relationships with clients, creative, strategy, and production partners, treating people as collaborators, not just resources.
• Track timelines, budgets, and quality of output; proactively flag risks, dependencies, and scope changes.
• Work closely with strategy, creative, design, production, and media partners to deliver integrated solutions that address business problems.
• Prepare and lead client presentations strategy reviews, campaign pitches, performance reviews, and quarterly business reviews.
• Analyse campaign performance with media/analytics partners and convert results into clear, actionable insights.
• Mentor and guide junior account executives / managers on ways of working, problem-solving, and client management.

What you must bring

• 46 years of experience in an advertising / creative / digital agency in client servicing or account management.
• Proven experience independently managing key brands and multi-stakeholder client relationships.
• Demonstrated problem-solving attitude: you come with options and recommendations, not just a list of challenges.
• Strong belief that human relationships matter; you value people, listen well, and handle different personalities with maturity and respect.
• Strong understanding of integrated marketing: TV/film, print, digital, social, activations, and content.
• Ability to write clear briefs, structure decks, and present confidently to senior clients.
• Excellent communication skills (spoken and written English); regional language skills are a plus.
• Solid project management skills juggling multiple brands, deadlines, and teams without dropping the ball.
• Comfort with numbers: budgets, estimates, and basic campaign performance metrics.
• Based in Bengaluru or willing to relocate; comfortable with a office-first working model.

Nice to have

• Experience working on FMCG, BFSI, fintech, mobility, or tech brands.
• Exposure to digital-first and performance-driven campaigns alongside brand-building work.
• Experience in new business pitches and proposal writing.?

Why join PlanB

• Opportunity to work closely with founders and senior leadership on marquee accounts.
• A people-first culture that rewards solution-oriented thinking, ownership, and the ability to build strong, respectful relationships.
• Diverse category exposure and a chance to build campaigns end-to-end, not just manage fragments.
• Competitive salary, performance-based incentives, and clear growth opportunities.