Job
Description
As an Account Manager at GDS, your role involves working closely with account leadership to support the planning and implementation of the account activation strategy. You will collaborate with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation, management excellence, sales and program management, account communications, and administration. Your focus will be on ensuring active engagement across all locations and Service Lines for Exceptional Client Service (ECS) in both internal and external encounters. **Key Responsibilities:** **Account Management & Acceleration Support:** - Implement the Global BD strategy, methodology, and processes at the Account level. - Co-develop the account strategy with account leadership and drive global execution of the account plan. - Support service line planning activities and account integration. - Conduct Account Maturity Assessments and prepare for Account Acceleration sessions. - Facilitate account team meetings, prepare meeting materials, and track progress against deadlines. - Develop and manage the account onboarding process, client experience program, and project manage Account-specific initiatives. - Review account financials and monitor operational metrics important to the team. - Support special projects requiring financial data/analysis. **Sales and Program Management:** - Manage the annual global revenue planning process and Client Relationship Management (CRM) process. - Co-develop the account relationship strategy and manage the global relationship map. - Coordinate the pursuit process for opportunities and execute win/loss debriefs. - Identify EY thought leadership and maintain account marketing materials. - Develop relationships with Account Managers and Market Segment Managers. **Information and Knowledge Management:** - Collaborate with enabling functions of EY to support the account. - Be the knowledge steward of the account and connect the global team to EY tools and client business issues. **Marketing Management:** - Develop and execute an account marketing plan and support team communications. - Maintain relationships with account teams for marketing activities. **Communication and Administration:** - Serve as a subject matter expert for all account-related information. - Leverage EY resources and manage Account-specific events. **Analytical/Decision Making Responsibilities:** - Make decisions on behalf of Partners to expedite results and influence without direct authority. - Provide coaching and input to high-level firm leadership. **Skills And Attributes For Success:** - Project Management experience. - Presentation/Analysis skills. - Effective communication and consultative problem-solving skills. - Emotional Intelligence, networking abilities, and entrepreneurial behaviors. **Qualifications Required:** - Postgraduate in business management, preferably an MBA. - 8+ years of experience in a professional services firm delivering operational enablement services. - Previous sales, marketing, and business development experience. **Certification Requirements:** - Expected to remain current on relevant EY training and curriculum. **Ideally, you'll also have:** - Account Management and data reporting skills. - Exposure to tools like Tableau, PowerBi, etc. - Credible experience working in a fast-moving, client-driven environment. **Technologies and Tools:** **Must Haves:** - Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint). **Nice to Have:** - Experience using Procurement portals, Microsoft BI, and exposure to AI-enabled platforms. Join EY Global Delivery Services (GDS) to be part of a dynamic and truly global delivery network. Explore diverse career opportunities, continuous learning, transformative leadership, and an inclusive culture to contribute to building a better working world.,
