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Account Health Executive

Account Health Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Ergode

15 years

0 Lacs

mumbai maharashtra

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

microsoft excel microsoft office analysis skills bachelor's degree communication skills time management

Work Mode

On-site

Job Description

Position: Executive - Account Health

Location: Mulund

About Us:

Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.

Our Businesses | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES.

Responsibilities:

1. Maintaining the Amazon Account Health Matrix by taking timely actions and addressing on all the violations received for the day.

2. Address issues related to intellectual property complaints, product restrictions, product quality, brand notices, and other intellectual property concerns on Amazon Marketplace and other online platforms.

3. Draft, proofread, and send emails on behalf of the legal team, ensuring clarity, professionalism, and accuracy.

4. The individual needs to perform deep dive analyses that effectively resolve problems at their root cause, leading to more permanent and impactful solutions.

6. Regularly communicate with brand owners and Amazon to handle intellectual property matters on a day-to-day basis.

7. Conduct intellectual property research, organize data related to intellectual properties, and maintain records of communications across different marketplaces.

8. Use logical reasoning and data interpretation skills to actively find solutions and identify trends, providing improvement suggestions to the appropriate channels.

9. Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.

10. Demonstrate excellent time-management skills, working independently with the use of departmental resources, policies, and procedures.

11. Communicate effectively through written and oral means, maintaining a professional demeanor.

12. Regularly monitor and organize the email inbox to ensure timely responses and to keep it clutter-free.

Qualifications and Skills:

Education & Experience:

Minimum of a graduate degree.
Ecommerce experienced are welcome.

Soft Skills:

Exceptional written and oral communication skills.
Strong prioritization and time management skills, displaying a high degree of flexibility.
Strategic thinker with a proactive and innovative approach to problem-solving.
Strong analytical skills and a data-driven mindset, capable of interpreting complex data.

Technical Skills:

Proficient in MS Office, particularly Excel.
Candidate should be internet and tech-savvy.

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Account Health Executive