Academic Counselor

About the Company

Unacademy is India's largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns one student at a time.

About the Role

We are looking for a motivated and customer-focused Academic Counsellor to join our team and drive student engagement and enrolment. As an Academic Counsellor, you will play a critical role in helping students make informed decisions about their education, guiding them through our offerings, and building strong relationships to ensure satisfaction and retention.

Responsibilities

• Prospect and Lead Generation:

  Identify and research potential students, clients, and target markets. Generate leads through various channels, including online research, networking, and outreach. Collaborate with local schools and communities.

• Student Counselling:

  Engage with prospective students in-person and over the phone to understand their academic background, career objectives, and learning preferences.

• Enrolment Assistance:

  Assist students with the enrolment process, including course selection, fee payment, and registration. Follow up with potential leads and encourage them to join our programs.

• Client Relationship Management:

  Build and maintain strong relationships with students, parents, and other stakeholders. Understand individual needs and recommend appropriate solutions. Provide exceptional service to ensure satisfaction.

• Sales and Revenue Growth:

  Develop and execute strategies to achieve enrollment and revenue targets. Prepare and deliver persuasive presentations to students and parents. Negotiate and close enrollments effectively.

• Market Analysis:

  Stay updated on industry trends, student preferences, and competitor activities. Analyze data to identify new business opportunities.

• Reporting and Documentation:

  Maintain accurate records of student interactions, sales activities, and follow-ups. Prepare regular reports and forecasts for management.

• Collaboration:

  Work closely with the sales, academic, and operations teams to achieve collective goals. Provide feedback to the product and academic teams based on student insights.

Qualifications

• Bachelor's degree in Business, Marketing, Education, or a related field (Master's degree preferred)
• Minimum 1 year of proven experience as an Academic Counsellor or in the EdTech/education industry

Required Skills

• Strong understanding of education products and services
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently as well as collaboratively in a team environment
• Proficiency in using CRM software and other sales tools
• Self-motivated with a customer-first mindset and a result-oriented approach
• 1 Year of Experience with UPSC Programs in the Chennai market.

Preferred Skills

• Experience in the EdTech/education industry