Academic Counselor

Key Responsibilities:

1. Student Counselling & Career Guidance

• Conduct one-on-one counselling sessions with students and parents (walk-in, telephonic, and online).
• Understand the academic background, interests, and goals of students to recommend suitable courses, colleges, or programs.
• Provide accurate and updated information about course offerings, eligibility, fees, and career prospects.
• Maintain a student-centric and empathetic approach throughout the counselling process.

2. Lead Conversion & Admission Handling

• Follow up on leads provided by the telecalling or marketing team.
• Convert walk-ins and online leads into counselling sessions and successful admissions.
• Explain fee structures, scholarship options, and payment processes to students.
• Assist in completing admission formalities and ensure smooth onboarding of enrolled students.

3. Coordination & Communication

• Coordinate with telecallers, marketing, and documentation teams for timely lead updates and admissions support.
• Maintain clear and professional communication with parents, students, and internal teams.
• Keep track of upcoming seminars, workshops, and school visits to stay aligned with outreach activities.

4. Record Keeping & Reporting

• Maintain daily records of counselling sessions, follow-ups, and conversions.
• Update CRM or Excel tracker with accurate student data and status.
• Prepare and submit daily, weekly, and monthly counselling reports to the Operations Head

5. Target Achievement

• Achieve monthly and quarterly admission/conversion targets assigned by management.
• Contribute to overall business growth through consistent performance.
• Ensure high conversion ratios from inquiry to admission.

6. Student Relationship Management

• Build trust-based relationships with students and parents to ensure satisfaction and retention.
• Provide post-admission support and guidance where required.
• Encourage referrals and positive word-of-mouth through relationship-building.

7. Performance & Goal Achievement

• Consistently achieve or exceed individual counselling and admission targets.
• Maintain a professional, positive, and helpful attitude in communication and presentation.
• Handle student concerns and objections with empathy and confidence.

8. Training & Development

• Actively participate in ongoing training sessions to enhance counselling, communication, and sales skills.
• Stay updated with educational trends, admission deadlines, and institutional updates.
• Continuously upgrade knowledge about The Company’s services and partner institutions.

9. Conduct & Professionalism

• Maintain punctuality, discipline, and confidentiality of student data.
• Represent The Company with integrity, professionalism, and empathy in all interactions.
• Adhere to all company policies and reporting standards.

Key Performance Indicators (KPIs):

• Number of counselling sessions conducted (offline + online)
• Lead-to-admission conversion rate
• Achievement of monthly/quarterly targets
• Student satisfaction and feedback
• Accuracy and timeliness of reporting

Qualifications & Skills Required:

• Bachelor’s degree (Master’s preferred in Psychology / Education / Management / Counselling)
• Excellent communication and interpersonal skills
• Strong listening, problem-solving, and persuasive abilities
• Basic computer proficiency (MS Office, CRM systems)
• Prior experience in academic counselling, admissions, or education consulting preferred

Language :English, Hindi with Bengali / Nepali

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person