Academic Counselor

Job Title: Academic Counselor

Location: EN BLOCK, Sector V, Kolkata, West Bengal 700091
Shift Timing: 4:00 PM to 1:00 AM IST (UK Shift)
Compensation: Fixed Salary + TRA + Performance-Based Incentives

About the Role:

We are looking for a motivated and student-focused Academic Counselor to join our growing team. In this role, you will guide prospective students from the UK and Canada markets, help them make informed decisions about their academic journey, and ensure a smooth onboarding experience.

Key Responsibilities:

• Counsel students via calls, emails, and chat regarding courses, admissions, and academic pathways.
• Understand students' academic and career goals to recommend suitable programs.
• Handle both inbound and outbound inquiries professionally and empathetically.
• Follow up with interested students and convert leads into successful admissions.
• Maintain accurate records of interactions and follow-ups in the system.
• Collaborate with the sales, operations, and academic teams to ensure seamless communication and service.
• Build a strong rapport with students to promote retention and satisfaction.

Requirements:

• Excellent English communication skills (spoken and written).
• Strong listening and interpersonal skills with a student-first mindset.
• Ability to handle objections and guide students confidently through the decision-making process.
• Prior experience in counseling, customer service, or academic advising is an advantage.
• Willingness to work the UK shift (4:00 PM – 1:00 AM IST).
• Must be based in Kolkata or willing to relocate.

Perks & Benefits:

• Fixed monthly TRA (Travel / Technology Reimbursement Allowance)
• Attractive performance incentives and bonuses
• Supportive and dynamic team environment
• Opportunity to grow with a fast-scaling EdTech company
• Flexible work culture and paid time off policies

Job Type:

Full-time | Permanent | Freshers Welcome

Additional Benefits:

• Paid sick leave and time off
• Evening / Night / UK shift allowance
• Yearly bonus and performance rewards

Speak directly with HR – Rinika Sikdar at: +91 9153759348
Or email your resume to: [email protected]

We’re excited to connect with passionate individuals who are ready to make a difference in students' lives and contribute to the future of global education.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,104.06 - ₹20,199.20 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person