A&C Service Engineer

Management Trainee - Research & Development

Primary Responsibilities

• Support HOD-Automation for customer support for software development / Electrical challenges
• Upgradation projects execution ( In-house + At customers site )
• Aftermarket Revenue generation
  

• Service support for engineering range of machines.
• Handling PLC, HMI,SCADA and servo based systems challenges post installation.
• Generate and support 21 CFR business.
  

• Support I&C for engineering machines
• Responsible for On-line support globally
• Training to customer
• Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA
• Trouble shooting
• Failure analysis and corrective actions
• Preparation of service report and online support reports
• Maintain machine history and program data
• Techno commercial knowledge of service for offering
• Analytical ability
• Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.)
• Evaluation of hardware and software solutions for retrofit upgradation projects and network integration
• Modify & test project backups (PLC & SCADA)
• Support for IIOT and MIS Integration project
• Support for testing, validation, and documentation process implementation.
  

• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC&aposs through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA
• Help in getting competitor information on products, markets, etc.
  

• Cross Knowledge sharing with internal team members.
• Hands on experience sharing to service engineers
• Ability to train others
  

Key Result Areas

Key Interfaces

• AE
• Mfg & Assembly
• Q&A
• Process
• Sales
• NPD
• A&C Operations
• Procurement
• Service
• Spares
• IIoT team (Scitech)
• Vendor
• Customer
  

Educational And Experience Requirements

• Customer Support for Software / PLC challenges
• Spares and service business co-ordination
• Focus on man-days optimization for the retrofit execution at site
• Improve CES in for respective installations / site visit
  

Technical Competencies & Personas