Zoho Specialist

Roles & responsibilities

• Serve as an in house Zoho specialist
• Lead the implementation of Zoho across the different modules
• Keep self-abreast of all the features and updates and upgrade the system from time to time
• Manage quality and consistency of data, generate reports and input data to support organization initiatives
• Update and maintain all records across the Zoho suite
• Assist, train, and create guidelines and user guides for the team to use Zoho.
• Provide consulting around best practices of Zoho administration and implementation to enhance user experience
• Gather business requirements and proactively suggest solutions
• Trouble shoot and resolve issues
• Manage the software requirements of the Organisation
• Make sure the health of the systems and machines are all ok from time to time
• Proactively suggesting new technologies that can help the team be more efficient
• Ensure smooth operations of all the systems across the organisation
• Onboarding and offboarding of employees over Zoho One.

Skills & competencies

• Have a functional understanding of the entire Zoho One Suite, especially CRM, People, Books, Finance, IT, Projects etc
• Knowledge with CRM Workflow, Zoho Flow, and CRM Blueprint
• Understanding of the details and processes of such functions
• Be efficient in implementation, getting customizations done and administration work related to Zoho and its related apps
• Have a complete understanding of the process from Development till the end support.
• A complete knowledge about the system configuration and its setup.
• Good knowledge to do technical documentation of the work.
• Proficient with Microsoft office suite
• A good understanding of other software tools used in an organisation
• Excellent in written and spoken English.

Qualifications & experience

• Graduate/Post Graduate degree in IT
• 2-4 years of experience working as a Zoho specialist
• Excellent problem-solving ability and Communication Skills
• Advanced experience in CRM configuration
• Digitally savvy professional with extensive knowledge of Microsoft Office
• Must have sense of detail