Company Overview: ABC Technology Training and Upskilling, powered by Agasthya Ed Tech Pvt. Ltd., is an MSME-registered and NASSCOM- member EdTech company established in 2013. We are committed to empowering engineering graduates and IT job aspirants through innovative technology skilling and upskilling initiatives. Our mission aligns with the Skill India and Digital India programs, aiming to prepare youth for Industry 4.0 roles. With a vision to democratize tech skilling and employment opportunities, we strive to be a leader in the tech education sector. Location : Bengaluru Experience Required : Min 2 Years Employment Type : Full-Time Job Summary We are seeking a skilled and motivated Zoho Specialist/Expert to join our team and lead Zoho implementations across multiple departments. The ideal candidate will have hands-on experience with Zoho CRM, Desk, Books, People, Expense, Social, and Automation. You will play a critical role in designing customized, efficient, and scalable solutions while supporting automation, integrations, and technical operations for our growing EdTech initiatives. Responsibilities Implementation and Customization Design, implement, and customize Zoho applications (CRM, Desk, Books, People, Expense, Social and Automation) aligned with internal operational needs. Develop tailored Deluge scripts and workflows to support business automation and process optimization. Integration and Automation Configure API integrations with third-party tools (REST/SOAP). Build and manage automated processes across different Zoho and non-Zoho platforms. Consultation and Internal Enablement Collaborate with internal teams to understand business functions and identify use cases for Zoho tools. Provide training sessions, documentation, and hands-on guidance to employees and trainers. Troubleshooting and Support Monitor and resolve Zoho-related issues; work closely with internal stakeholders to ensure minimal downtime. Regularly audit implementations to ensure compliance with internal policies and optimal performance. Documentation and Reporting Maintain technical documentation for all Zoho-related implementations, configurations, and custom scripts. Generate reports and dashboards using Zoho Analytics or CRM reports as per stakeholder needs. Continuous Learning and Innovation Stay up to date with new Zoho features and apply best practices to enhance system efficiency and usability. Key Requirements Technical Skills: 2+ years of experience with Zoho CRM and other Zoho applications (Desk, Books, etc.). Strong command of Deluge scripting. Familiarity with web technologies like HTML, CSS, and JavaScript. Experience in API integrations and automation workflows. Understanding business process flows, data flow, and system architecture. Soft Skills: Strong communication, documentation, and interpersonal skills. Problem-solving mindset with a focus on scalability and user experience. Ability to work independently and collaboratively across teams. Education: Bachelor's degree in computer science, Information Technology, or a related discipline. Zoho certifications are a plus. Experience: Minimum 2 Years experience preferred. Participation in coding bootcamps, workshops, or college-level technical fests is a plus. Eagerness to learn, get feedback, and grow in a fast-paced environment. Ability to multitask and take initiative under supervision. ABC Technology Training and Upskilling: Empowering Future Tech Leaders Website: abc.courses | Email: [HIDDEN TEXT]s | Phone: +91 9606996333