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Zoho CRM Developer and Implementation Specialist Experience: 5 - 7 Years Exp Salary : INR 15-20 Lacs per annum Preferred Notice Period : Within 30 Days Shift : 1:00PM to 10:00PM IST Opportunity Type: Remote Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : APIS, Deluge Scripting, zoho creator, ZOHO CRM, JavaScript Good to have skills : Agile Methodologies, CRM principles, Database management, Zoho certifications, Python Gabriel & Co (One of Uplers' Clients) is Looking for: Zoho CRM Developer and Implementation Specialist who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description COMPANY OVERVIEW: Gabriel & Co is a leading jewelry manufacturer and retailer known for its exquisite designs and exceptional craftsmanship. With a focus on innovation and customer satisfaction, we are dedicated to providing unforgettable experiences to our clients worldwide. Our Sales Operations Department plays a crucial role in ensuring seamless processes and optimal utilization of tools like Zoho CRM to enhance our sales & digital marketing effectiveness. POSITION OVERVIEW: We are seeking a talented and experienced Zoho CRM Developer and Implementation Specialist. The ideal candidate will be responsible for the successful implementation of Zoho CRM within our organization and providing ongoing support to optimize its functionality and performance. The candidate should be well versed on Zoho Creator platform and should have experience in developing complex applications using the platform. This position requires the candidate to understand business requirements, configure the system accordingly and wherever applicable build custom solutions using the Zoho Creator platform. RESPONSIBILITIES: Collaborate with stakeholders, cross-functional teams such as business analysts, project managers, to understand and gather business requirements and translate them into technical specifications for Zoho CRM, Desk, SalesIQ, Analytics, Marketing, etc. implementation. Customize and configure Zoho CRM modules, workflows, and automation to align with business processes and objectives. Implementation and customization of business applications on Zoho CRM Plus including Creator, Forms, CRM, desk, Analytics, and others as needed. Develop and integrate custom functionalities, modules, and third-party applications and services using APIs and webhooks as needed to enhance Zoho Products capabilities. Deployment of new functionalities such as custom layouts, fields, calculated fields, and related fields. Design and build customer-facing CRM portals with reports and dashboards as needed. Data migration to and from different systems into Zoho Creator or other platforms. Creation of custom tools and scripts to automate various business processes. Conduct testing and quality assurance to ensure the stability, performance, and usability of implemented solutions. Provide training and support to end-users to maximize adoption and utilization of Zoho CRM across the organization. Monitor system performance, troubleshoot issues, and implement solutions to address technical challenges and optimize efficiency. Stay updated on new features, updates, and best practices related to Zoho CRM and recommend enhancements or improvements accordingly. Collaborate with internal teams and external vendors to integrate Zoho CRM with other systems and tools seamlessly. Create FAQs and How-to-videos before project handover. Create and maintain documentation for the Zoho applications, including technical specifications, architecture diagrams, and user guides. Troubleshoot and resolve issues related to Zoho applications, integrations, and workflows. Collaborate with the QA team to perform testing and ensure the quality of the developed solutions. Provide technical support and guidance to end-users and team members using Zoho applications. Monitor performance and security of Zoho applications and take necessary actions to optimize and secure the systems. Contact support teams to assist with incident resolution regarding system outage. REQUIREMENT: Bachelors degree in computer science, Information Technology, or related field. 5-7 years of proven experience in implementing and customizing Zoho CRM for medium to large-scale organizations. Experienced and proficient in Zoho CRM development tools, including Deluge Scripting (must have), APIs, and integration capabilities. Proficiency in programming languages such as Deluge Script (Zohos scripting language), Functions, Workflows, JavaScript, and familiarity with APIs. Profound familiarity with Zoho Creator, Zoho CRM, and other Zoho product suites Strong understanding of CRM principles, sales processes, and business workflows. Have a functional understanding of ZOHO in its entirety, including Zoho CRM Plus, Zoho Desk, Marketing Automation, SalesIQ, Analytics, etc. Experience in programming languages such as Java, Python, and SQL Strong understanding of database concepts and data modelling within Zoho applications. Proficiency in HTML, CSS, JavaScript, and other web technologies. Experience in software development, web technologies, and database management. Excellent problem-solving skills with a keen attention to detail. Effective communication and interpersonal skills to interact with stakeholders at all levels. Ability to work independently and collaboratively in a fast-paced environment. Have a complete understanding of the process from Development till the end support. A complete knowledge of the system configuration and its setup. Good knowledge of technical documentation of the work. integration of ZOHO Apps with third- party applications. Solid understanding of ZOHO integrated ecosystem Analyze the business solution to identify and develop areas of improvement. Providing technical support and troubleshooting for ZOHO applications. Possession of Zoho certifications PREFERRED QUALIFICATIONS: Zoho CRM certification or relevant professional certifications. Experience with other CRM platforms and sales enablement tools. Familiarity with agile development methodologies and project management practices. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Gabriel & Co. is a New York City-based jewelry design house founded in 1989 by brothers Jack and Dominick. Family owned and operated, the company has since evolved into one of the most prolific fine jewelry brands. It is sold via a unique omni-channel approach on their own e-commerce website as well as 550 retailers nationwide, and was voted #1 preferred jewelry brand six years in a row. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
