Zendesk AI Specialist

Location : Hyderabad (4 days Work from Office)

Full time opportunity

Position : Zendesk Specialist

Experience : 7+ Years

Email Id for CV sharing : shivangi@zyoin.com

Purpose of the Job

The Zendesk AI Specialist supports the execution of the platform’s strategic

roadmap by managing the implementation of workflows, maintaining platform

functionality, and ensuring seamless integration of Autonomous AI Agent

capabilities. This role emphasizes operational excellence and user satisfaction

through optimized configurations and responsive problem-solving.

Core Responsibilities

Workflow Implementation

 Configure and implement workflows as directed by the Zendesk Architect to

meet business requirements.

 Leverage Autonomous AI Agent capabilities to enhance automation and agent

productivity.

 Ensure workflows are efficient, maintainable, and aligned with platform

standards.

Operational Excellence

 Troubleshoot and resolve technical issues related to platform performance.

 Monitor daily operations of the Zendesk platform, addressing abnormalities

promptly.

 Ensure integrations with third-party tools function reliably.

Collaboration and Training

 Partner with the Zendesk Architect to understand strategic priorities and

translate them into operational tasks.

 Train end-users and provide ongoing support to improve user experience and

satisfaction.

Platform Optimization

 Identify opportunities to improve platform performance and efficiency.

 Implement updates and improvements to ensure the platform remains aligned

with best practices.

Key Skills and Qualifications

Zendesk AI Specialist

 Hands-on experience in configuring and implementing workflows in Zendesk.

 Familiarity with Zendesk Autonomous AI Agent functionalities.

 Strong problem-solving and troubleshooting abilities.

 Effective collaboration and training skills.