Workforce Services Analyst

Role Overview: As a Workforce Services Analyst at Accenture, your main responsibility will be to enable a superior brand experience, accelerate responsible growth, and create a secure environment through workforce management processes. You will be involved in maintaining a productive workforce by managing field service, human resources, performance, training, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. Key Responsibilities: - Monitor daily operational metrics such as SLA/KPIs/Adherences in real-time - Publish real-time reports for performance monitoring and coordinate with internal/external stakeholders as required - Prepare RCA, maintain downtime trackers, propose schedule changes, and act on roster swap/week off swap/break swap requests - Deliver timely ad hoc and standard operational reports - Collaborate with process subject matter experts from each functional team - Assist in designing insightful report views using Excel-based tools, tool-based systems, or dashboards - Provide regular and ad-hoc results interpretation to Accenture management - Utilize data to identify trends and opportunities for improvement - Work with other teams and stakeholders to improve performance results in alignment with contractual agreements - Perform Quality Assurance on reporting analysis conducted by other reporting groups Qualifications Required: - Graduate with at least 2 years of experience in metrics and reporting - Excellent oral and written communication skills - Proficiency in working with WFM tools, applications, and functions is preferred Additional Company Details: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, powered by the world's largest network of Advanced Technology and Intelligent Operations centers. The company embraces change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information. Please note that as a Workforce Services Analyst at Accenture, you will be required to work in a 24*7 environment with rotational shifts and week offs.,