Workforce & MIS Manager

Job Description

Job Requirements Role/ Job Title: : Workforce & MIS Manager Function/ Department: : Workforce Management & MIS Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. Roles & Responsibilities Carry out WFM functions for CDC, publish service levels, publish projected call volumes based on customer base/time of month, publish rostering requirements based on projected call volumes identify resourcing shortages Carry out WFM functions for GRD and email teams, publish service levels, publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages Carry out WFM functions for Loan Centers , publish service levels, publish projected walk-in volumes based on customer base/time of month publish rostering requirements based on projected volumes Identify opportunities to automate WFM and MIS functions, identify MIS requirements for new businesses like credit card and operationalize Education Qualification Graduation: Any Graduation Experience: 0 to 2 Years in MIS Show more Show less