Work Force Management- SME

3 - 6 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

IZee Manpower is Hiring for their Client  Real Time Analyst (RTA) /Work Force Management (WFM)

Location:

Availability:

 

Roles & Responsibilities:

 

  • Service Level Agreements (SLA)

  • Root Cause Analysis (RCA)

  • Agent and Site-level performance

  • Non-Productive Activities (NPA)

  • exception inputs

  • outages/downtime

  • corrective action plans

  • daily/hourly performance reports

  • ad-hoc reporting

  • innovative improvement ideas

  • Identify anomalies and escalate to Ops/WFM leadership effectively.

Key Skills Required:

  • Real Time Monitoring & Workforce Management (WFM)

  • SLA Management & Root Cause Analysis

  • Reporting and Data Accuracy

  • Stakeholder Communication & Coordination

  • Analytical Thinking & Process Improvement

 

Interested candidates can share their resume at:

nurizeemapower@gmail.com

WhatsApp/Call 8951992036

 

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