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Wipro is Hiring Grad freshers - US HR Backoffice - Immediate To 30 day

Wipro is Hiring Grad freshers - US HR Backoffice - Immediate To 30 day

Wipro

0 - 3 years

1 - 2 Lacs

navi mumbai mumbai (all areas)

Posted:2 days ago| Platform:

Apply

Skills Required

good english communication non voice process back office backend process international non voice backend operations non voice fresher hiring bpo non voice graduate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements -Associate

Process: US HR Operations - Backoffice process

Work Experience -

Summary

Excellent communication skills are mandatory.
Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement -

Category -

Working Conditions -

Transport -

Education Skills -

All 6 semester original mark sheets in hard copy are mandatory

Work Location - Airoli

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