Wipro is hiring For Team Lead-Insurance& Retirement- Immediate Joiner

Wipro is hiring Team lead-Uk Pension Retirement and Us Insurance.

Responsibilities:

• High complex activity processing & approvals basis DOA.
• Works independently, and in unison with Aviva brand values, to agreed standards and guidelines with a full practical grasp of systems, methods and applications.
• Participate in daily/weekly reviews with internal/external stake holders
• Performance Management Set performance standards, Helping team meet targets, performance evaluation & corrective actions
• Ability to perform RCA and derive solutions
• Drive process improvements, re-design, automation across processes
• Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required.
• Through understanding of standard operating procedures and compliance to local regulations/guidelines.
• Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession.
• Support managers with subject matter expertise & business insights
• Provide all stakeholders with periodic/adhoc reporting
• Ability to train & coach and provide floor support
• Work with speed and accuracy
• Call/transactional audits and participation in calibration sessions

Essential Hiring Skills:

• Excellent verbal & written communication in English with strong analytical skills. Quick learner and team player. Proficient in MS office suite.
• Prior experience and deep expertise in Insurance domain/UK Savings and Retirement is MUST. Willing to work in shifts.
• Prior experience in quality management, process improvements including knowledge of transformation tools, automation & analytics with strong track record in driving benefits
• Managing entry/mid-level business counterparts/Client interactions
• Decision making & ability to work collaboratively.

Experience Required:

• Graduate with 6-8 yrs experienced in international Insurance back office or Voice operations (Inbound/Outbound) in UK/ANZ/US processes.

• Experience as a Team leader is must (2+ year experience as team lead)

• 2-4 years of prior team (30-50 resources) handling experience