Wholesale Banking - Credit & Collateral Management

Business Analyst role is responsible for driving the global rollout of card products across the bank. It will be essential to have an understanding of procurement payment processes since these card transactions must be settled, accounted for and reconciled in the correct manner. The card products include staff corporate cards (used for travel expenses), virtual cards and lodge cards (used as a payment method by our suppliers). This resource will need to be a procurement SME understanding end-to-end procure to pay processes. You must have a good understanding of how a typical transformation project is managed, for example the stages of a project (design, build, test, deploy). This work has a significant and outward impact on our customer s experience (both HSBC staff and suppliers to HSBC) so an ability to manage a range of stakeholders across multiple countries is crucial. The role will involve:

• An understanding of different card products (Purchasing/Lodge Cards, Virtual Cards, Staff Corporate Cards)
• Integrating the use of these card products into the Procurement and Accounts Payable processes across the bank
• Ability to confidently manage a plan and stakeholders across multiple teams and regions (IT, Procurement, End Users and more)
• Experience working across Global Procurement Transformation projects
• Experience of working with Oracle (or other ERP systems)
• Using reports and spend data to priorities which suppliers and regions to target
• Experience working with Supplier / Vendor Relationship Management teams
• Delivering training and guidance to Operational Teams (AP Procurement) on new processes
• Experience of end-to-end design, build and test of purchasing processes and systems
• Updating procedures and process flows to help implement process changes globally
• Contributing to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
• Suggesting ideas and implementing actions that will improve customer service, quality or the way teams and individuals work together.
• Experience of building relationships with technology and design teams

Key Accountabilities and Responsibilities

The Corporate Card - Business Analyst is a new role that will help drive the design of implementing new card products to the existing procurement processes. It will involve working closely with IT to ensure changes are deployed in a timely manner to achieve the global procurement agenda. The role holder will be responsible for addressing the day-to-day management of change initiatives and delivery thereof.

Operational Effectiveness Control

• Support and implement global Procurement Design alignment, facilitating the delivery of identified changes to global procurement design
• Automation of manual processes to create efficiency and limit control issues
• Managing risk responsibly. Embedding efficient risk and compliance processes and procedures into business as usual (BAU) practices
• Identify opportunities for improvement and supporting conversion of ideas into projects tasks for delivery
• Anticipate legal, regulatory and compliance risks, ensuring appropriate and timely action is taken to mitigate them
• Define, shape and recommend creative solutions options, weighing up risk/reward
• Innovation idea management. Treas problems as an opportunity to generate creative ideas
• Proactively identify process and control weaknesses and ensure appropriate actions are put in place to rectify

Customers / Stakeholders

• Work closely with suppliers and the business to ensure a successful delivery of card products and processes globally
• Understand how best to establish, manage, and continuously improve the end user and supplier experience
• Facilitate stakeholder discussions and obtain support from stakeholders for changes being implemented
• Strengthen stakeholder relationships by building rapport and trust

• Leadership Teamwork

• Provide SME input to the delivery project plan, supporting the Project Manager with the mobilisation and execution of activities

• Work with the wider team on issue management and resolution

• Works with the Operations Manager and wider team to collaboratively supporting initiatives ensuring delivery of operational commitments

• Be part of collaborative multi-functional team including colleagues across the business (including Procurement, Transformation, Finance, Compliance, Reporting, Integration, Testing and other IT colleagues)

Functional Knowledge

• Knowledge of procurement best practice gained across different industries and companies
• Extensive experience of issue triage and resolution within global procurement functions
• Extensive experience of working as part of a transformation project implementing new processes systems globally
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