Whatfix disrupts how Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed. We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application are attained when there is easy access to Contextual Information - inside the application at the time a task is being performed. What sets us apart from the rest? With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India! Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures About the Role: Mobile Product Designer #Onsite # Bangalore #Mobile Product Design is a fast-growing team at Whatfix of creative, collaborative, strategic people who care deeply about defining new paradigms for our category-defining products. You’ll get to work with a cross-functional team designer, researcher, and writers working together to build understanding and empathy for the users to rely on Whatfix to keep pace with the change that comes with digital adoption. As a Senior Product Designer, you will help us understand the needs of end users and help to elevate our design practices throughout the team. There is a company-wide eagerness to drive strategy through design and to experiment with new ways of working. We are looking for people ready to work alongside Product Management, Engineering, and UX Research to solve complex problems through outstanding facilitation, research, quality execution, and human-centered design practices. If this sounds like you, then keep reading! What you get to do Lead product design projects across the entire product lifecycle, and work with other designers, and cross-functional teammates to ship features in our end-user and content creator products. Set the user experience strategy for the product designs you lead and build the space for others to collaborate. Work with small multi-disciplinary teams and partner closely with engineering, product, research, and customers to find innovative and practical solutions to design challenges. Provide design thinking and leadership to develop the right product strategy. You’ll work with Product Managers, Designers, Engineers, and other functions across the company to tackle problems, shape the roadmap, and develop solutions that our users love to use. Be autonomous. You’ll take full ownership of your work, and take responsibility for every last detail, every step of the way. Rapidly produce multiple concepts and prototypes, and know-how and when to build and combine flows, user stories, sketches, wireframes, expand on our design systems, and deliver pixel-perfect specs. What you bring to the table Proven design experience. You have 3+ years of experience working in the B2B or Enterprise SaaS space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences. A talented systems thinker and problem solver who can connect the dots between various user groups and industry workflows and turn them into simple and intuitive design solutions and flows. Constantly exploring concepts, tweaking flows, or refining designs that represent the big-picture work. Effective communicator and facilitator. You’ve worked in and planned sprints, identified opportunities for spike projects, and structured workshops to drive outcomes quickly and effectively. Critical thinking. You’re familiar with standard methodologies but are just as comfortable challenging them. An eye for quality. The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes. A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversations, user research, or hands-on user testing. You have an online portfolio or PDF of example work that you can share with us. Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. About the Role We're seeking a talented Product Designer to join our Product Design and User Research team. In this pivotal role, you’ll play a key part in discovering, defining, and crafting the Guidance experience within our DAP product. As a blend of strategic thinker and hands-on designer, you'll contribute to shaping the evolution of the DAP category, empowering companies and their employees to maximize their technology's potential. The Guidance experience encompasses the complete content creation journey, from theming and customizing guidance types to leveraging use-case-driven templates and designing behavior customizations like branching decision paths. This experience is delivered through our Studio overlay on applications and the Whatfix Dashboard, offering dynamic and tailored solutions for our users. What You’ll Do Own Guidance product design projects: Take charge of projects across the entire product lifecycle, collaborating with designers and cross-functional teammates to ship products and features for our DAP product line. Set user experience strategy: Lead the UX strategy for your Guidance pods designs and foster a collaborative environment for team input and innovation. Practice human-centered design: Apply design thinking and human-centered methods to craft the right product strategy, driven by deep customer and end-user research. Partner with Product and Engineering: Collaborate to prioritize experiences and tasks, balancing customer value and end-user needs effectively. Rapidly prototype and iterate: Generate multiple concepts and prototypes, combining flows, user stories, sketches, wireframes, and pixel-perfect specs while expanding on our design systems. Collaborate across teams: Work with Product Managers, Designers, Engineers, and other teams to solve problems, shape the product roadmap, and deliver solutions users love. Take ownership of your work: Operate autonomously while seeking guidance when needed. You’ll own every detail of your work throughout the entire process. What you bring to the table: Proven design experience: You have 4 - 6 years of experience working in the B2B or Enterprise SaaS space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences. High agency: Must find a way to do what is needed without waiting for the perfect conditions and can push through adversity to achieve goals. Effective communicator and facilitator: You’ve worked in and planned sprints, identified opportunities for spike projects and structured workshops to drive outcomes quickly and effectively. You’re able to accurately articulate your design specifications for product development. User insight synthesis: Ability to capture and transform observation of product usage to user experience improvements, new features or new models to improve the Whatfix products. User testing: Design user testing studies that measure usability and elicit customer requirements for design changes and new features. Explore multiple solutions: Comfortable exploring concepts, tweaking flows, or refining designs that represent the big-picture work. A commitment to quality: The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes. User-centered: A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversation, user research or hands-on user testing. You advocate for the user. Strong Portfolio : You have an online portfolio or PDF of example work that you can share with us that has well-defined case studies taking us through your thought process and approach. Template experience: Experience creating templates for onboarding and communications (an example is an onboarding pop-up) as well as design system experience is a strong plus. Why You’ll Love This Role: Our team is at the forefront of building and expanding the DAP category. You’ll have the chance to lead cutting-edge design projects that truly shape how people interact with digital tools. As a catalyst for creativity, you’ll work on solving complex, diverse challenges that deliver real value for our customers and our business. Reporting Structure: This role reports to the Product Design Lead, DAP who leads all of our DAP product pods. Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. For Technical Product Management Internship: Only #Onsite What do you get to do? Gain a deep understanding of customer/user problems, and workflows & drive solutions resulting in simple, engaging & delightful experiences starting from prototypes to detailed requirements Translate product strategy & plans into detailed requirements identifying the “end state”, breaking down them into “iterations” by working with target customers & development with a bias towards faster time to market Drive product launches including working with the PR team, R&D, design, sales & marketing Work closely with the design & data team to uncover insights from usage patterns. What We’re Looking For: Strong analytical and problem-solving skills to identify and address product-related challenges. Excellent communication skills, both written and verbal, for effective collaboration with cross-functional teams. Ability to learn quickly, adapt to new environments, and take initiative to drive projects forward. Basic understanding of product management concepts, agile methodologies, and market research. Software development background is preferred Demonstrated enthusiasm for technology and a keen interest in digital products and services. Awareness of current industry trends and the ability to think creatively about potential product enhancements. Familiarity with specific tools or platforms used by the company (e.g., specific programming languages, data visualization tools, or design software). Note : At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Sales Engineer - Bangalore Location Who are we? Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by. Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco. With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020. Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023. Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023. Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights. Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications when a task is being performed. What would you get to do? As a Sales Engineer at Whatfix, you will play a critical role in the sales process by providing technical expertise, demonstrating product capabilities, and delivering compelling solutions to prospective clients. You will collaborate closely with the sales, product, and customer success teams to drive adoption and ensure customer success. Key Responsibilities: Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix’s capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix’s integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix. Who you are? Bachelor’s degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment. Technical Skills: Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools. APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks. Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics. Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices. Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks. Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments. Why Join the Sales Engineering Team at Whatfix? Work at the forefront of digital adoption technology and help global enterprises transform user experience. Opportunity to collaborate with cross-functional teams and influence product roadmap. Competitive compensation, career growth opportunities, and exposure to top-tier clients. Be part of a fast-growing, customer-centric company recognized as a market leader. Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and Scale Fast; No Hierarchies for Communication; Deep Dive and Innovate; Trust, Do it as you own it. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! Overview of the role: Assist the founders or functional leaders of a key function with varied strategic projects that are either Strategic and “Company Changing” enough and require dedicated time/resources/data to accomplish and/or projects that other groups should be doing but due to resource limitations are not able to execute successfully or in a timeline manner. The projects can be horizontal or can be specific to a function as well so you must be willing to learn and adapt quickly to different projects and teams, and execute projects to desired outcomes. Ideal be someone who is hands-on, quick learner, adept at context switching, good with data/numbers, cross functional collaboration & communication, and detail oriented as well as a macro thinker. People who have a background in startups either as co-founders or core team members/early employees may be a good fit. People will corporate strategy or consulting background may also be a good fit. If you're interested in the SaaS revolution that is unfolding in Indian tech ecosystem and want to be a part of this exciting journey, Whatfix is one of the best places to be with amazing people & culture, high growth, constant love & support from customers, very large and fast growing opportunity in Digital Adoption Solutions and best-in-class investors. Some highlights of the role: The role involves navigating to various teams and leaders, to gather information or to drive a project, so understanding org structure, what all is happening and who does what becomes a must have and it helps if you can learn quickly. Everyone at Whatfix is operationally busy so getting time is difficult and being succinct and well prepared and using tools like Loom to communicate and set up meetings is important. Good communication skills, both oral and written is a must have. Good listening and note taking skills are equally important. There can be less correlation among the projects and assignments that come along so must be okay with context switching and ambiguity and must have the ability to prioritize and organize on a daily basis as you juggle between shorter duration and longer duration projects. The role involves working as an individual contributor as you are not a direct people manager but involves indirectly managing different teams during projects and would also be fairly autonomous in nature. You should be comfortable with these aspects and be able to maintain a sense of urgency and clarity with limited oversight from the leader you are supporting, this could also vary based on the leader and the project you are working on. Again using asynchronous tools to collaborate is key. It's a must have to be data driven and be able to quickly convert information into metrics and visualizations as executives' decisions by and large are guided by data. Being familiar with tools and/or having the ability to familiarize yourself with software tools is key - Salesforce, Highspot, Totango, Google Sheets and G Suite and more A layer above all the above is varied work timings. The US Team in India works 5:30pm to 2:30am, EU team 1pm to 10pm and many others slightly earlier. Your ideal work timings will be from 3 PM to 12 AM. Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! Overview of the role: Assist the founders or functional leaders of a key function with varied strategic projects that are either Strategic and “Company Changing” enough and require dedicated time/resources/data to accomplish and/or projects that other groups should be doing but due to resource limitations are not able to execute successfully or in a timeline manner. The projects can be horizontal or can be specific to a function as well so you must be willing to learn and adapt quickly to different projects and teams, and execute projects to desired outcomes. Ideal be someone who is hands-on, quick learner, adept at context switching, good with data/numbers, cross functional collaboration & communication, and detail oriented as well as a macro thinker. People who have a background in startups either as co-founders or core team members/early employees may be a good fit. People will corporate strategy or consulting background may also be a good fit. If you're interested in the SaaS revolution that is unfolding in Indian tech ecosystem and want to be a part of this exciting journey, Whatfix is one of the best places to be with amazing people & culture, high growth, constant love & support from customers, very large and fast growing opportunity in Digital Adoption Solutions and best-in-class investors. Some highlights of the role: The role involves navigating to various teams and leaders, to gather information or to drive a project, so understanding org structure, what all is happening and who does what becomes a must have and it helps if you can learn quickly. Everyone at Whatfix is operationally busy so getting time is difficult and being succinct and well prepared and using tools like Loom to communicate and set up meetings is important. Good communication skills, both oral and written is a must have. Good listening and note taking skills are equally important. There can be less correlation among the projects and assignments that come along so must be okay with context switching and ambiguity and must have the ability to prioritize and organize on a daily basis as you juggle between shorter duration and longer duration projects. The role involves working as an individual contributor as you are not a direct people manager but involves indirectly managing different teams during projects and would also be fairly autonomous in nature. You should be comfortable with these aspects and be able to maintain a sense of urgency and clarity with limited oversight from the leader you are supporting, this could also vary based on the leader and the project you are working on. Again using asynchronous tools to collaborate is key. It's a must have to be data driven and be able to quickly convert information into metrics and visualizations as executives' decisions by and large are guided by data. Being familiar with tools and/or having the ability to familiarize yourself with software tools is key - Salesforce, Highspot, Totango, Google Sheets and G Suite and more A layer above all the above is varied work timings. The US Team in India works 5:30pm to 2:30am, EU team 1pm to 10pm and many others slightly earlier. Your ideal work timings will be from 3 PM to 12 AM. Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Who are we? Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal What will you get to do? Work with members of Marketing, Sales and Business Operations to execute campaigns that involve identifying target segments and creating campaign assets like emails, landing pages, forms, form handlers, etc Create and/or maintain cross-channel marketing automation campaigns for various Events, Subscriptions, ABMs, etc. Work with events and field marketing, performance marketing, product marketing, and customer success teams to understand campaign requirements, set up, and deploy campaigns as per a scheduled marketing calendar. Follow best practices and processes for ongoing operational excellence Maintain customer and prospect segmentation and recommend the right target for the right message; ensure the rhythm of communication is appropriate; opt-out rates stay within industry standards; and manage email responses effectively. Utilize dynamic content and tokens to create personalized campaigns within Pardot Document and follow reliable and scalable marketing automation processes and best practices, and act as a guardian of customer data and privacy. Ability to prioritize tasks, identify trends, and manage escalations with appropriate status updates and communications with stakeholders. Adept in maintaining data hygiene and field management across systems and integrations. What you should have? Minimum 3+ years marketing and sales automation experience. Preferably in Pardot and Salesforce. Excellent copywriting skills. Proficiency in writing engaging/conversation-starter emails. Naturally seek out every opportunity to learn about the latest tools, techniques, and trends Bachelor's degree in Marketing, Communications, Business or related field Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education Sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do? This full-time position reporting to the Director of Brand Marketing has only one goal—to highlight Whatfix as the indisputable leader of our category, founded upon our “Customer First” mentality. In achieving that goal, this person should have a comprehensive understanding of building a brand, internally and externally, through strategy and positioning, organic and paid campaign development and distribution, design and pre-/post-production systems (web, design, video, etc), market research and trends, and beyond. Additionally, this role will actively work on inter-departmental projects that improve the representation of our category leadership (with first and foremost attention being the service of our Customers), so prior success working with cross-functional teams and executing across integrated OKRs is essential. Champion Brand Voice, Tone, and Visual Identity standards across the team, bringing our “Customer First” mentality to the forefront Orchestrate and execute integrated marketing campaigns through organizational events, organic social, website and owned properties, paid placement, and more Manage and prioritize project tickets in the request system, set milestones and timelines, and drive cross-functional team assignments through distribution Proactively set up teammates for success in their work by assisting with long-term goals and helping them own short-term results Collaborate with stakeholders across the broader organization to create a stronger Brand representation for every Whatfixer What should you have? 8+ years of experience in brand management/development with high growth, omnichannel consumer brand 5+ years of experience in B2B, Tech, Enterprise, or startups preferable Experience developing and/or executing integrated marketing campaigns, history of taking ideation and conception through execution, deployment, and statistical analysis Broad range of marketing knowledge growing a brand, with expertises ranging from brand management and development to media and channel strategy Goal-oriented and data-driven mindset, with the ability to understand consumer behavior and trends, turning them into resonant, impactful campaigns Ability to deliver work independently, testing and learning latest and greatest brand/content/marketing strategies, while actively helping and supporting others as an essential POC of the Brand Marketing team Experience with budget ownership with understanding of how investments impact business results across core brand metrics and sales KPIs Time and project management skills, including the ability to work on multiple projects across different functional stakeholders at once Outstanding relationship-building skills, including great written and verbal communication abilities Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less

What you'll get to do Social Media Management: Be the voice of Whatfix. Manage Whatfix's social media accounts: Linkedin, Twitter, YouTube, Instagram, and Facebook Strategize and maintain a social media content calendar for all channels Collaborate with key stakeholders and teams including Customer/ Partner Marketing teams, Product marketing teams, Product managers. Drive Social Listening by monitoring, listening and responding to relevant social chatter across channels actively Content Creation: Create engaging, original, and visually appealing content for various social media platforms, including text, images, videos, and infographics. Collaborate with design and content teams to ensure consistent brand messaging and aesthetics. Campaign Planning and Execution: Plan, execute, and manage social media campaigns to generate buzz, excitement, and attendance for upcoming events. Leverage trending topics and relevant industry news to enhance campaign effectiveness. Lead and manage creative brand campaigns across Whatfix's social media channels Formulate and drive demand generation campaigns using gated Whatfix collaterals Research and Analyze Industry Trends Stay current with emerging social media trends, tools, and best practices to ensure the firm remains at the forefront of online engagement. Use social media for researching and analyzing competitive intel Analytics and Reporting: Track and analyze key performance metrics, providing insights on campaign effectiveness, audience growth, and engagement rates. Use data-driven insights to refine strategies and improve future campaigns. What you should have Must-have: Minimum experience of 2-5 years in Social Media Proven track record of scaling social media platforms Excellent command over written and spoken English, and good interpersonal skills Outstanding project management skills Good- to-Have: Familiarity with social media tools (Hootsuite/ HubSpot/ sprout social) Experience with Google Analytics and SEO Basic Design Expertise (Figma/ Canva) Marketing automation platforms Excellent interpersonal and relationship-building skills Networking aptitude Appetite to experiment with new, creative ideas on different platforms Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

What will you get to do This role has 3 layers to it - 1) Solutioning 2) Technical Enablement 3) Technical Account Management Solutioning Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems. Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform. Technical Enablement Ensure Application Analysis and technical reviews are happening at the right time, within SLA. Authoring the Technical Specification document of any customisation performed along with the functional details of the business process. Strategically Configure , Test , Document , and educate on system design to ensure long term success. Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix Drive existing and new product feature adoption across Customers. Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams. Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting) Ensure the solution is delivered in time with top priority to the quality of delivery Technical Account Management As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them. Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests. Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person. Technical Chops - Javascript, CSS, HTML What are we looking for PreferablyB.Tech, BCA or MCA graduates 1-7 years of relevant experience. The designation will be realigned according to the experience. As far as you have nopending backlogs ( No Outstanding Arrears ), you're eligible Impeccable verbal and written communication skills. If you don't have that, we would suggest to not explore this job opportunity. Good hands-on knowledge of JavaScript , CSS , and HTML

Who are we Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal About the Role As a Product Designer with a focus on zero to one products, you ll play a pivotal role in shaping the future of our next-generation offerings. You will be responsible for designing new products from the ground up, taking them from conceptualization through to launch. Working closely with cross-functional teams, including engineering, product management, and marketing, you will turn abstract ideas into tangible, user-centered solutions. Key Responsibilities: Lead Design from Concept to Execution: Collaborate with Lab product teams to define the vision, strategy, and design solutions for new, innovative products. User-Centered Design: Conduct user research, create user personas, and lead UX/UI design efforts to ensure the product delivers an exceptional user experience. Prototype Development: Develop low- to high-fidelity prototypes that help validate concepts and iterate based on feedback. Collaborate Across Teams: Partner closely with user research, engineers, product managers, product marketing and other stakeholders to ensure design solutions are technically feasible and aligned with business goals. Contribute to Product market fit: Contribute to rapidly exploring different product offerings and test with various target markets to identify fit. Solve Complex Problems: Tackle ambiguous design challenges with a strategic, user-first mindset. Continuous Improvement: Iterate rapidly based on user feedback, testing, and analytics to fine-tune products before launch. What We re Looking For: Experience: minimum of 3 years of experience in product design, with a proven track record of designing zero to one product (experience working on new ventures, startups, or new product lines is a big plus). Design Skills: Expertise in UX/UI design, wireframing, prototyping, and user research. Familiarity with Figma. Innovative Mindset: Ability to think outside the box, challenge the status quo, and solve complex design problems. User-Centered Approach: Strong understanding of user-centered design principles and a passion for creating intuitive, seamless experiences. Collaboration Communication: Strong communication and collaboration skills with the ability to articulate design decisions, and advocate for the end user. Advocate Influence: Confidently advocate for for the user based on data and constructively challenge senior leadership with well-supported arguments Agility: Ability to thrive in fast-paced, startup-like environments where ambiguity is the norm. Perks Benefits: Best-in-class medical Insurance coverage. Education Sponsorship Free Lunch Dinner Buffet Doorstep Cab Drop Facility (10 PM onwards) Internal Job Transfer global mobility programs Scope to represent Whatfix at global events (especially GTM teams) Travel to meet our global customers prospects in person (especially those in GTM teams) #LI- #Onsite role Shift Time: 10 AM to 7 PM Note: At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; .

Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Are you ready for the next phase of your growth At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers.. What do you get to do Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization What you need to have/ bring to the table: Has relevant 1 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Has worked directly with small/medium/large enterprise customers Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor Should be open to aligning with the EMEA (1 pm to 10 pm IST) or India time zone (10 am to 7 pm IST) Prior experience of handling quota based account portfolio, handling customer negotiations and renewals Showcases exemplary written and verbal communication skills to work along with global customers. Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges. Interested and aware about different applications enterprises use for their workforce and business processes. Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Managed customers across different segments in the past and knows how to manage them differently Exhibits a true passion for customers and for Customer Success Perks Benefits (India) Best-in-class medical insurance coverage Free lunch dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer Scope to represent Whatfix at global events Onsite customer travel and business meetings We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What youll get to do Social Media Management: Be the voice of Whatfix. Manage Whatfix s social media accounts: Linkedin, Twitter, YouTube, Instagram, and Facebook Strategize and maintain a social media content calendar for all channels Collaborate with key stakeholders and teams including Customer/ Partner Marketing teams, Product marketing teams, Product managers. Drive Social Listening by monitoring, listening and responding to relevant social chatter across channels actively Content Creation: Create engaging, original, and visually appealing content for various social media platforms, including text, images, videos, and infographics. Collaborate with design and content teams to ensure consistent brand messaging and aesthetics. Campaign Planning and Execution: Plan, execute, and manage social media campaigns to generate buzz, excitement, and attendance for upcoming events. Leverage trending topics and relevant industry news to enhance campaign effectiveness. Lead and manage creative brand campaigns across Whatfix s social media channels Formulate and drive demand generation campaigns using gated Whatfix collaterals Research and Analyze Industry Trends Stay current with emerging social media trends, tools, and best practices to ensure the firm remains at the forefront of online engagement. Use social media for researching and analyzing competitive intel Analytics and Reporting: Track and analyze key performance metrics, providing insights on campaign effectiveness, audience growth, and engagement rates. Use data-driven insights to refine strategies and improve future campaigns. What you should have Must-have: Minimum experience of 2-5 years in Social Media Proven track record of scaling social media platforms Excellent command over written and spoken English, and good interpersonal skills Outstanding project management skills Good- to-Have: Familiarity with social media tools (Hootsuite/ HubSpot/ sprout social) Experience with Google Analytics and SEO Basic Design Expertise (Figma/ Canva) Marketing automation platforms Excellent interpersonal and relationship-building skills Networking aptitude Appetite to experiment with new, creative ideas on different platforms Perks Benefits (India) Best-in-class medical insurance coverage Free lunch dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Please Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do This role has 3 layers to it - 1) Solutioning 2) Technical Enablement 3) Technical Account Management Solutioning Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems. Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform. Technical Enablement Ensure Application Analysis and technical reviews are happening at the right time, within SLA. Authoring the Technical Specification document of any customisation performed along with the functional details of the business process. Strategically Configure , Test , Document , and educate on system design to ensure long term success. Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix Drive existing and new product feature adoption across Customers. Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams. Enable the CSMs, Support Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting) Ensure the solution is delivered in time with top priority to the quality of delivery Technical Account Management As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them. Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests. Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person. Technical Chops - Javascript, CSS, HTML What are we looking for Preferably B.Tech, BCA or MCA graduates 1-7 years of relevant experience. The designation will be realigned according to the experience. As far as you have no pending backlogs ( No Outstanding Arrears ), youre eligible Impeccable verbal and written communication skills. If you dont have that, we would suggest to not explore this job opportunity. Good hands-on knowledge of JavaScript , CSS , and HTML Please Note: We dont believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do? This full-time position reporting to the Director of Brand Marketing has only one goal to highlight Whatfix as the indisputable leader of our category, founded upon our Customer First mentality. In achieving that goal, this person should have a comprehensive understanding of building a brand, internally and externally, through strategy and positioning, organic and paid campaign development and distribution, design and pre-/post-production systems (web, design, video, etc), market research and trends, and beyond. Additionally, this role will actively work on inter-departmental projects that improve the representation of our category leadership (with first and foremost attention being the service of our Customers), so prior success working with cross-functional teams and executing across integrated OKRs is essential. Champion Brand Voice, Tone, and Visual Identity standards across the team, bringing our Customer First mentality to the forefront Orchestrate and execute integrated marketing campaigns through organizational events, organic social, website and owned properties, paid placement, and more Manage and prioritize project tickets in the request system, set milestones and timelines, and drive cross-functional team assignments through distribution Proactively set up teammates for success in their work by assisting with long-term goals and helping them own short-term results Collaborate with stakeholders across the broader organization to create a stronger Brand representation for every Whatfixer What should you have? 8+ years of experience in brand management/development with high growth, omnichannel consumer brand 5+ years of experience in B2B, Tech, Enterprise, or startups preferable Experience developing and/or executing integrated marketing campaigns, history of taking ideation and conception through execution, deployment, and statistical analysis Broad range of marketing knowledge growing a brand, with expertises ranging from brand management and development to media and channel strategy Goal-oriented and data-driven mindset, with the ability to understand consumer behavior and trends, turning them into resonant, impactful campaigns Ability to deliver work independently, testing and learning latest and greatest brand/content/marketing strategies, while actively helping and supporting others as an essential POC of the Brand Marketing team Experience with budget ownership with understanding of how investments impact business results across core brand metrics and sales KPIs Time and project management skills, including the ability to work on multiple projects across different functional stakeholders at once Outstanding relationship-building skills, including great written and verbal communication abilities Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Who are we? Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal What will you get to do? Work with members of Marketing, Sales and Business Operations to execute campaigns that involve identifying target segments and creating campaign assets like emails, landing pages, forms, form handlers, etc Create and/or maintain cross-channel marketing automation campaigns for various Events, Subscriptions, ABMs, etc. Work with events and field marketing, performance marketing, product marketing, and customer success teams to understand campaign requirements, set up, and deploy campaigns as per a scheduled marketing calendar. Follow best practices and processes for ongoing operational excellence Maintain customer and prospect segmentation and recommend the right target for the right message; ensure the rhythm of communication is appropriate; opt-out rates stay within industry standards; and manage email responses effectively. Utilize dynamic content and tokens to create personalized campaigns within Pardot Document and follow reliable and scalable marketing automation processes and best practices, and act as a guardian of customer data and privacy. Ability to prioritize tasks, identify trends, and manage escalations with appropriate status updates and communications with stakeholders. Adept in maintaining data hygiene and field management across systems and integrations. What you should have? Minimum 3+ years marketing and sales automation experience. Preferably in Pardot and Salesforce. Excellent copywriting skills. Proficiency in writing engaging/conversation-starter emails. Naturally seek out every opportunity to learn about the latest tools, techniques, and trends Bachelors degree in Marketing, Communications, Business or related field Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education Sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do? This role has 3 layers to it - 1) Solutioning 2) Technical Enablement 3) Technical Account Management Solutioning Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems. Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform. Technical Enablement Ensure Application Analysis and technical reviews are happening at the right time, within SLA. Authoring the Technical Specification document of any customisation performed along with the functional details of the business process. Strategically Configure , Test , Document , and educate on system design to ensure long term success. Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix Drive existing and new product feature adoption across Customers. Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams. Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting) Ensure the solution is delivered in time with top priority to the quality of delivery Technical Account Management As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them. Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests. Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person. Technical Chops - Javascript, CSS, HTML What are we looking for? Preferably B.Tech, BCA or MCA graduates 1-7 years of relevant experience. The designation will be realigned according to the experience. As far as you have no pending backlogs ( No Outstanding Arrears ), you're eligible Impeccable verbal and written communication skills. If you don't have that, we would suggest to not explore this job opportunity. Good hands-on knowledge of JavaScript , CSS , and HTML Please Note: We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Are you ready for the next phase of your growth? At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers.. What do you get to do? Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer’s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization What you need to have/ bring to the table: Has relevant 1 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Has worked directly with small/medium/large enterprise customers Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor Should be open to aligning with the EMEA (1 pm to 10 pm IST) or India time zone (10 am to 7 pm IST) Prior experience of handling quota based account portfolio, handling customer negotiations and renewals Showcases exemplary written and verbal communication skills to work along with global customers. Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges. Interested and aware about different applications enterprises use for their workforce and business processes. Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Managed customers across different segments in the past and knows how to manage them differently Exhibits a true passion for customers and for Customer Success Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer Scope to represent Whatfix at global events Onsite customer travel and business meetings We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What you'll get to do? Social Media Management: Be the voice of Whatfix. Manage Whatfix’s social media accounts: Linkedin, Twitter, YouTube, Instagram, and Facebook Strategize and maintain a social media content calendar for all channels Collaborate with key stakeholders and teams including Customer/ Partner Marketing teams, Product marketing teams, Product managers. Drive Social Listening by monitoring, listening and responding to relevant social chatter across channels actively Content Creation: Create engaging, original, and visually appealing content for various social media platforms, including text, images, videos, and infographics. Collaborate with design and content teams to ensure consistent brand messaging and aesthetics. Campaign Planning and Execution: Plan, execute, and manage social media campaigns to generate buzz, excitement, and attendance for upcoming events. Leverage trending topics and relevant industry news to enhance campaign effectiveness. Lead and manage creative brand campaigns across Whatfix’s social media channels Formulate and drive demand generation campaigns using gated Whatfix collaterals Research and Analyze Industry Trends Stay current with emerging social media trends, tools, and best practices to ensure the firm remains at the forefront of online engagement. Use social media for researching and analyzing competitive intel Analytics and Reporting: Track and analyze key performance metrics, providing insights on campaign effectiveness, audience growth, and engagement rates. Use data-driven insights to refine strategies and improve future campaigns. What you should have? Must-have: Minimum experience of 2-5 years in Social Media Proven track record of scaling social media platforms Excellent command over written and spoken English, and good interpersonal skills Outstanding project management skills Good- to-Have: Familiarity with social media tools (Hootsuite/ HubSpot/ sprout social) Experience with Google Analytics and SEO Basic Design Expertise (Figma/ Canva) Marketing automation platforms Excellent interpersonal and relationship-building skills Networking aptitude Appetite to experiment with new, creative ideas on different platforms Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Please Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less