Job
Description
What will you get to do This role has 3 layers to it - 1) Solutioning 2) Technical Enablement 3) Technical Account Management Solutioning Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems. Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform. Technical Enablement Ensure Application Analysis and technical reviews are happening at the right time, within SLA. Authoring the Technical Specification document of any customisation performed along with the functional details of the business process. Strategically Configure , Test , Document , and educate on system design to ensure long term success. Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix Drive existing and new product feature adoption across Customers. Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams. Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting) Ensure the solution is delivered in time with top priority to the quality of delivery Technical Account Management As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them. Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests. Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person. Technical Chops - Javascript, CSS, HTML What are we looking for PreferablyB.Tech, BCA or MCA graduates 1-7 years of relevant experience. The designation will be realigned according to the experience. As far as you have nopending backlogs ( No Outstanding Arrears ), you're eligible Impeccable verbal and written communication skills. If you don't have that, we would suggest to not explore this job opportunity. Good hands-on knowledge of JavaScript , CSS , and HTML
